Why The National 9/11 Memorial & Museum Relies On Secureworks


The National 9/11 Memorial & Museum in New York City honors the legacy of the Sept. 11, 2001, terrorist attacks. Each year, thousands of visitors tour the Lower Manhattan site, and dignitaries from around the globe attend commemoration events on the anniversary every September.

By the nature of what it represents, the Memorial & Museum often finds itself targeted by threat actors. “As we have grown the museum and become a larger organization with more employees, more staff, and more visitors, we have also become a larger target,” said Steve Hey, Senior Vice President of Information Technology, Infrastructure, and Operations.

The Memorial & Museum realizes the significant responsibility it is to keep the organization ahead of cyberthreats with holistic threat monitoring, detection, and response, rapid access to security experts, and continuous threat hunting.

It’s this understanding that makes the team at the National 9/11 Memorial & Museum – Hey; Senior Vice President, Chief Information Officer Nancy Morrissey; Vice President of Network, Security and Technical Operations Eric Valensoy; and Network Engineer Dwight Burgos – Taegis™ Titans.

How critical is it for the Memorial & Museum to have robust security?

Morrissey: “We have security because of our profile. We know the data we have is important to keep private.”

Valensoy: “It is a constant battle between the adversaries and the ones who are defending the network. Having a trusted and reliable partner with the tools and with the expertise is critically important for securing our network.”

How has Secureworks® helped your internal security team?

Burgos: “Having this much knowledge and support is comparable to having 10 additional staff members on our team, all with expert level knowledge. I consider this level of coverage and support to be priceless.”

Hey: From the beginning, we’ve been able to complement our team with Secureworks talent, better monitoring systems, endpoint sensors, and the most current information on the latest threats.”

What does Secureworks mean to your security program?

Hey: “It’s tried and true. To ensure the safety of our higher profile visitors, we regularly have law enforcement agencies monitor our networks and they have never found any issues. With Secureworks, we have state-of-the-art technology looking for the newest threats. The capabilities with the Taegis platform also help us when we work with cyber insurers and talk about premiums and renewals.”

Valensoy: “The Secureworks Taegis platform has elevated our overall security. Having the Secureworks partnership with Taegis ManagedXDR, Taegis ManagedXDR Elite, iSensor, and including yearly tests, provides us with the top-notch security our organization needs.”

What has been your experience working with Secureworks?

Morrissey: “It’s a holistic approach to security.”

Hey: “If you're looking for a security provider, you should really look at Secureworks. It's been a fantastic partnership that we've had over the years, and I really feel like I have a friend that I can reach out to at any time to help us.”

Read the National 9/11 Memorial & Museum case study and watch the case study video to learn how Secureworks fortifies the Memorial & Museum’s cyber resiliency.

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