Taegis™ Platform
The Taegis Platform is the foundation for Secureworks® cloud-native cybersecurity offerings: Taegis XDR, Taegis ManagedXDR, and Taegis VDR. Customers on the Taegis Platform who need assistance have multiple ways to access our support team.
Open a Chat
- Select the Chat button in Taegis (bottom right-hand corner of interface)
- Select Product Support from the Choose a Department dropdown
- Select the Question Mark icon (upper right-hand corner of interface)
- Select the Chat option
Create a Ticket
- Select the Question Mark icon (upper right-hand corner of interface)
- Select Submit a Help Request from the dropdown
- Select Support Request from the Choose Your Issue dropdown
Call for Support
- USA: 855-525-7497
- UAE: 971-800-03-209-49
- Australia: 61-1800-841-623
- United Kingdom: 44-808-196-0816
- France: 033-0800-992458
- France Mobile: 033-0800-992458
- Japan: 081-0066-33-814511
- Netherlands: 031-0800-0227603
- Norway: 047-800-10405
- Saudi Arabia: 966-800-8-110631
Security Operations Centers (SOCs)
Secureworks' Managed Security Solutions are delivered from five resilient SOCs, with each location staffed and providing fully functional operations 24/7. State-of-the-art communication technologies and tools enable seamless collaboration between our certified team of Security Analysts, Senior Intrusion Analysts, and Counter Threat Unit™ researchers.
CTP Portal Support
US: 1-877-838-7960
International: +1 (404) 235-1044