Taegis™ Platform
The Taegis Platform is the foundation for Secureworks® cloud-native cybersecurity offerings: Taegis XDR, Taegis ManagedXDR, and Taegis VDR. Customers on the Taegis Platform who need assistance have multiple ways to access our support team.
Open a Chat
- Select the Chat button in Taegis (bottom right-hand corner of interface)
- Select Product Support from the Choose a Department dropdown
- Select the Question Mark icon (upper right-hand corner of interface)
- Select the Chat option
Create a Ticket
- Select the Question Mark icon (upper right-hand corner of interface)
- Select Submit a Help Request from the dropdown
- Select Support Request from the Choose Your Issue dropdown
Call for Support
- USA: 855-525-7497
- UAE: 971-800-03-209-49
- Australia: 61-1800-841-623
- United Kingdom: 44-808-196-0816
- France: 033-0800-992458
- France Mobile: 033-0800-992458
- Japan: 081-0066-33-814511
- Netherlands: 031-0800-0227603
- Norway: 047-800-10405
- Saudi Arabia: 966-800-8-110631
Security Operations Centers (SOCs)
Secureworks' Managed Security Solutions are delivered from five resilient SOCs, with each location staffed and providing fully functional operations 24/7. State-of-the-art communication technologies and tools enable seamless collaboration between our certified team of Security Analysts, Senior Intrusion Analysts, and Counter Threat Unit™ researchers.
CTP Portal Support
US: 1-877-838-7960
International: +1 (404) 235-1044
Report a Vulnerability
To protect businesses and organizations across the globe, it is critical that the broader community of IT and security professionals report vulnerabilities as soon as they are recognized.
Lifecycle Policy
The Secureworks Lifecycle Policy is designed to ensure customers have appropriate hardware and firmware deployed at all times to enable Secureworks services.
