MDR Services and the Value of the Open and Extensible Security Analytics Platform

The most effective managed detection and response (MDR) services have two common elements: flexibility and responsiveness.

MDR Services & the Value of the Open & Extensible Security Analytics Platform


  • Secureworks® continues to promote customer flexibility in endpoint technology with the addition of Microsoft Defender and VMware Carbon Black for Enterprise EDR support
  • Proactive incident response readiness will greatly enhance responsiveness to help your security teams
  • Secureworks Taegis™ ManagedXDR, powered by our Taegis security analytics platform, is a leader in MDR (managed detection and response) services

There is no shortage of MDR services on the market, but the most effective have two common elements: flexibility and responsiveness.

Why do these capabilities matter?

The cost of your MDR purchase grows substantially if it requires you to rip and replace endpoint technologies that you’ve already invested in. Moreover, organizations purchase MDR services in part because they don’t have 24x7 security coverage internally, and even when an event happens during business hours, their security staff often does not have the time or the proper context to act.

A key for many organizations is deploying a security analytics platform that can ingest information from a variety of third-party technologies – a common scenario given organizations often have multiple technology vendors in their environment. This proliferation of technologies adds strain to training resources and internal security staff. Secureworks ManagedXDR alleviates this challenge and does it for you.

Internal security teams also need help improving investigation capabilities and accelerating the ability to respond to discovered threats. Many of those teams are overwhelmed with alerts and unable to pivot away from the tactical firefighting of the day to more strategic, proactive threat hunting. Proactive response actions take much of the burden and potential delays off internal teams by providing a means for Secureworks to take actions on your behalf 24x7. Plus, our response actions are designed to leverage a growing number of third-party connectors.

What challenges exist?

Organizations already face a variety of challenges in securing their environments. Many have invested in legacy solutions like security information and event management that are aging and not flexible.

The continuing cybersecurity talent shortage makes hiring – not to mention retaining – the right personnel difficult. MDR services are popular right now, but need to be deployed as part of a comprehensive security strategy.

Overcoming those challenges

Effective MDR services with endpoint technology flexibility and response actions to critical alerts can help an organization surmount these obstacles. ManagedXDR features flexibility and choice of endpoint agents, network devices, and cloud environments. We recently introduced integration for Microsoft Defender and VMware Carbon Black Cloud Enterprise EDR to further complement our existing support for VMware Carbon Black Standard, plus our proprietary Red Cloak™ endpoint agent. By integrating key security providers, Secureworks continues to provide choice and flexibility where others do not.

ManagedXDR also provides the peace of mind customers seek when responding to critical alerts. Response actions allow us to leverage our understanding of threat actors and the global threat landscape to quickly act on behalf of our customers to safeguard their environments.

In the independent assessment, The Forrester Wave™: Managed Detection and Response, Q1 2021 Report, Secureworks is cited as a Leader. ManagedXDR also provides a valuable return on investment to customers. Learn more in Forrester Consulting’s Total Economic Impact™ study of ManagedXDR, a study commissioned by Secureworks which found a potential ROI of 413 percent over three years for ManagedXDR customers.

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