Forrester Total Economic Impact Study of Taegis™ ManagedXDR

413% ROI and Payback within 3 Months

Forrester Total Economic Impact Study of Taegis™ ManagedXDR

You could stand up a security operations center (SOC) alone, but at what risk? And at what cost? Today’s modern threat landscape is increasingly complex and building the infrastructure to meet this challenge at scale can be costly. Rather than build, maintain, and scale a SOC alone, partnering with a trusted security partner like Secureworks is not only more cost-effective, it’s simply more effective.

“We're paying the same money to Secureworks as we would pay an engineer or analyst to work 8 hours a day, but we get 24-hour coverage. Plus, we had 40 hours of incident response offsite capabilities. Having someone we can call to walk through issues with us is a nice feature to have.”
-Information security and compliance leader, retail

To better understand the benefits, costs, and risks, we commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. Through customer interviews, data insights and financial analysis, Forrester’s study concludes that organizations using Secureworks® Taegis™ ManagedXDR achieved a 413% return on investment (ROI) over three-years and a net present value (NPV) of $2.9 Million with payback in less than 3 months.


Forrester interviewed customers using ManagedXDR in the retail, healthcare, high-tech, and financial services industry as the basis for the report to help them better understand the benefits, costs, and risks. These customers were looking to overcome key challenges, such as aging legacy solutions like security information and event management (SIEMs), insufficient internal expertise for threat detection, and security software deployed without a comprehensive plan.

Forrester Consulting designed a composite organization based on the characteristics of the four organizations interviewed. Next, Forrester constructed a financial model that is used to present the aggregate financial analysis using the TEI methodology, based on four fundamental elements: benefits, costs, flexibility, and risks. Forrester’s TEI methodology provides a complete picture of the total economic impact of purchase decisions. The quantifiable benefits were compelling:


Scale Security Operations and Expertise

Organizations of all sizes are struggling with larger attack surfaces, disparate tools, and insufficient staff and skills. ManagedXDR brings together the power and analytics of our Taegis XDR platform with the Secureworks SOC, proactive threat hunting and incident response to quickly identify and prevent advanced threats 24x7x365. Whether your aim is to increase productivity, reduce risk exposure, or generate a return on your investment, you’ll find strength in numbers with ManagedXDR.

“You’re giving us access to some of the tools [Secureworks] used behind the scenes, giving us so much more ability to do analysis threat research on our side. We now have an advanced set of tools and when we need Secureworks expertise, they are at our fingertips. We’ve been very happy.”
-VP of corporate information and security

Download the study

Source: The Total Economic Impact™ of Secureworks Taegis™ ManagedXDR, a commissioned study conducted by Forrester Consulting on behalf of Secureworks, December 2020.

The study is commissioned by Secureworks and delivered by the Forrester Consulting group. Forrester makes no assumptions as to the potential return on investment that other organizations will receive. Forrester strongly advises that readers should use their own estimates within the framework provided in the report to determine the appropriateness of an investment in Secureworks Taegis™ ManagedXDR. Secureworks reviewed and provided feedback to Forrester, but Forrester maintains editorial control over the study and its findings and does not accept changes to the study that contradict Forrester’s findings or obscure the meaning of the study. The customer names for the interviews were provided by Secureworks. Forrester does not endorse Secureworks.

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