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                Incident Management Retainer

                Transform incident response for readiness and resilience

                The Secureworks Incident Management Retainer (IMR) is an agreement set up in advance of a cyber incident that entitles you to priority support, worldwide coverage, guaranteed standard and enhanced SLAs, as well as access to a wide range of incident response and security program readiness consulting service options to help you focus on overall cybersecurity posture.

                Routinely validate the effectiveness of your security program capability and make improvements with security testing, investigative and advisory consulting service options, leveraging front-line threat insights and risk-based methodologies to ensure cyber incident response readiness and resilience against common and uncommon cyber events.

                We generate around 2 billion events each month. With Secureworks, we are able to crunch down that number to 20-30 high fidelity alerts — and that makes my team's job much easier.
                Sunil Saale, Head of Cyber and Information Security, Minter Ellison
                Red Cloak™ Threat Detection and Response isn’t just the next generation of SIEM, it’s an evolution.
                David Levine, CISO, Ricoh Group

                Why Secureworks®?

                The old approaches to cybersecurity are no longer adequate. It’s time for something new. Layered defenses can create almost as many problems as they solve, and security teams struggle to keep up with the threat. What you need is context across all your layers of defense with the right people, processes, and technology working together in concert. That’s how Secureworks can help. Using 20+ years of industry knowledge, advanced analytics, industry-leading threat intelligence, and the network effect of more than 4,000 customer environments, we provide world-class cybersecurity solutions to customers around the globe. This unmatched experience empowers our customers to be Collectively Smarter. Exponentially Safer.™

                Our Managed Detection and Response (MDR) solution is comprehensive, powered by our cloud-native software Red Cloak™ Threat Detection and Response that uses AI and machine learning to deliver better outcomes for your security operations. MDR unifies telemetry from your existing security technology to maximize visibility, reduce complexity, and enable you to move at the speed of the threat. Learn more about how Managed Detection and Response uses contextualized visibility to improve your organization’s security posture.

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