Skip to Main ContentSkip to Footer

Customer Notice: Evolving Our Endpoint Protection

On July 31, 2025, we will end support for Red Cloak™ for all of Secureworks® customers except in Japan. We will continue to support Red Cloak in Japan until July 31, 2026.

We are committed to providing customers with the best possible advanced threat detection and response solutions. We built the Taegis™ endpoint agent to address the current dynamic requirements including superior detection, response, and performance. We have continued to extend capabilities for a comprehensive solution, beyond the capabilities of our original Red Cloak agent.

We offer the Taegis endpoint agent with existing Taegis XDR subscriptions, providing customers with superior benefits from its capabilities, including:

  • Improved performance on supported operating systems including Linux and Windows
  • Introduced new operating system support for MacOS threat detection and response
  • Enhanced threat detection capabilities
    • 32% improved threat detection compared to Red Cloak
    • Improved time to alert detection
  • Improved integration with the Taegis XDR platform
  • Ongoing support and security updates

To follow continued expansion and innovation on the Taegis agent, and to offer additional feedback, please visit our Product Roadmap.

Supporting Your Transition from Red Cloak:

We appreciate the challenges involved when updating technology environments and endpoint security controls. We are here to ensure a smooth, successful transition for our customers based on the following timeline:

  • Now thru July 31, 2025: Secureworks will support all customers as they transition from Red Cloak to the Taegis EDR agent and/or a third-party EDR agent of their choice. See details below.
  • September 1, 2024: The provisioning of new deployments and/or building new packages on Red Cloak will end. We will continue to invest in and build new packages on the Taegis agent.
  • July 31, 2025: Secureworks will end support for the Red Cloak agent, including technical support, bug fixes, and security updates, in all regions except for Japan, to prioritize the Taegis agent and other supported agents. We will support the Taegis agent, or a customer's chosen EDR agent, in its place.
  • July 31, 2026: Secureworks will end support for the Red Cloak agent to prioritize the Taegis agent and other supported agents. We will support the Taegis agent, and/or a customer's chosen EDR agent, in its place.

Next Steps

Secureworks representatives are reaching out to customers to ensure a seamless transition by:

  • Developing an upgrade plan to the Taegis endpoint agent
  • Providing resources and tools to aid in the transition, with the ability to work with Product Support as needed
  • Exploring additional features and benefits of the Taegis XDR platform, with the option to engage Secureworks Professional Services team

We have also developed a comprehensive suite of resources to assist in migrating to the Taegis endpoint agent, including:

  • Migration Guide: A step-by-step guide to transitioning from the Red Cloak EDR Agent to the Taegis endpoint agent
  • Knowledge Base Articles: Detailed articles covering configuration, troubleshooting, and best practices for the Taegis endpoint agent
  • Training Resources: Educational resources to help you fully leverage the capabilities of the Taegis XDR platform

These resources can be found on the Taegis XDR Support Portal.

We will work with our customers closely to aid in this transition to the Taegis agent, offering greater detection capabilities and protection to their businesses.

Thank you to all customers for your continued trust and partnership.