9 Key Questions to Ask When Selecting an Incident Response Service Provider

Assess a provider's proactive and emergency IR capabilities, and know if they're a good fit for your security program

What you will learn

Creating and testing an IR plan
Integrating your IR plan with your information security program
Identifying risks and threats through targeted hunting and threat intelligence
Meeting legal and regulatory obligations
Investigating and recovering from a data, system, and/or network compromise

Security incidents can threaten data integrity and business viability.

Well-meaning actions after an incident can destroy valuable evidence, while a lack of proactive planning is often the root cause of succumbing to, rather than containing, a cyber attack.

There are many proactive and emergency response skill sets required to mature your incident response (IR) plan and ensure that you have the bench strength to mitigate the risk when incidents do occur. An IR provider can assist you with a range of prevention, detection, and response activities; for example:

The Secureworks Incident Response Consulting team has compiled a set of rigorous questions to help you evaluate and select an IR provider that's right for your organization's specific needs.

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We generate around 2 billion events each month. With Secureworks, we are able to crunch down that number to 20-30 high fidelity alerts — and that makes my team's job much easier.

Sunil Saale, Head of Cyber and Information Security, Minter Ellison

Red Cloak™ Threat Detection and Response isn’t just the next generation of SIEM, it’s an evolution.

David Levine, CISO, Ricoh Group

Why Secureworks^®?

The old approaches to cybersecurity are no longer adequate. It’s time for something new. Layered defenses can create almost as many problems as they solve, and security teams struggle to keep up with the threat. What you need is context across all your layers of defense with the right people, processes, and technology working together in concert. That’s how Secureworks can help. Using 20+ years of industry knowledge, advanced analytics, industry-leading threat intelligence, and the network effect of more than 4,000 customer environments, we provide world-class cybersecurity solutions to customers around the globe. This unmatched experience empowers our customers to be Collectively Smarter. Exponentially Safer.™

Our Managed Detection and Response (MDR) solution is comprehensive, powered by our cloud-native software Red Cloak™ Threat Detection and Response that uses AI and machine learning to deliver better outcomes for your security operations. MDR unifies telemetry from your existing security technology to maximize visibility, reduce complexity, and enable you to move at the speed of the threat. Learn more about how Managed Detection and Response uses contextualized visibility to improve your organization’s security posture.

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