This Privacy Statement applies to information SecureWorks, Inc. (“SecureWorks,” “we,” “us,” or “our”) collects about you via the www.secureworks.com website (our “Website”). SecureWorks is part of the Dell group of companies.
For purposes of this Privacy Statement, "Business Partners" means subcontractors, vendors or other entities with whom we have ongoing business relationships to provide products, services or information. "Personal Information" means information that can identify you, such as your name, telephone number and email address.
This Privacy Statement does not apply to the websites of any of our affiliates or Business Partners; or to any other third parties, even if links to their websites are on our Website. We recommend you review the privacy statements of the other parties with whom you interact.
Information SecureWorks Collects
When you use our Website, we may ask you to provide Personal Information when you:
- Use our Website;
- Request quotes, services, support, downloads, trials, whitepapers or information;
- Place orders for products or services or register for events or webinars;
- Participate in a survey;
- Apply for a job, submit your resume/CV or create a candidate profile;
- Register with this site;
- Ask a question or report a problem with this site;
- or Contact us for any other reason.
Personal Information we request may include your email address, name, physical address and telephone number. We may automatically collect other types of information when you visit our Website such as your network location, the Internet Protocol (IP) address of your computer, browser type and language, the Uniform Resource Locator (URL) of the website that referred you to our Website, average time spent on this site, and what sections or pages of our Website you visit.
How SecureWorks Uses the Personal Information We Collect
- SecureWorks may use your Personal Information collected through this site to:
- Deliver the services or carry out the transactions you have requested;
- Send communications to you, such as your transaction status including order confirmation, information about new services, changes, or promotions;
- Customize, analyze and improve our Website’s content, services and layout, our products, and our marketing and promotional efforts;
- Enforce our conditions of sale, our Website terms and/or separate contracts (if applicable) with you;
- Prevent fraud and other prohibited or illegal activities;
- Protect the security or integrity of our Website, our business, or our products or services; or
- For other purposes, as disclosed to you at the point of collection or as required or permitted by law
Disclosing Personal Information
We may share your Personal Information with corporate affiliates—businesses in the Dell group of companies—to carry out transactions you request, to make our business or that of our corporate affiliates more responsive to your needs, including so that our corporate affiliates may provide you with information about those affiliates’ products and services, or for research or analysis.
In addition, we may share Personal Information to carry out transactions you request with Business Partners that help SecureWorks or our corporate affiliates customize, analyze and/or improve our communication or relationship with you. This may include requests relating to SecureWorks products or services. We will only share Personal Information with Business Partners who share our commitment to protecting your Personal Information. Except as described above, we will not disclose Personal Information to third parties for their own marketing purposes unless you have provided consent.
We may also disclose Personal Information in connection with legal orders from law enforcement or other government bodies; to combat fraud or criminal activity; as required by law or regulation; if all or part of SecureWorks is sold or merges with another company; if SecureWorks reasonably believes it is necessary to protect the rights of SecureWorks, its customers, the public, or others; or with your consent.
We may aggregate or de-identify information so that it does not identify you and share that and other non-personal information with selected third parties for any purpose.
Integrity and Security
International Data Transfer
SecureWorks employs data protection measures designed to meet international cross-border data transfer requirements to protect Personal Information.
In addition to these measures, in connection with the delivery of the following managed security services: Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), Log Monitoring, Log Retention, Firewall Monitoring, Firewall Management, Vulnerability Scanning and Security, and other managed security and consulting services ("Covered Services"), SecureWorks also complies with the U.S. – E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries and Switzerland. SecureWorks has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SecureWorks’ certification, please visit http://www.export.gov/safeharbor/.
Selecting Your Communication Preferences & Accessing Your Personal Information
If you would like to stop receiving future marketing communications, or wish to review or modify your Personal Information, please contact us at 404-327-6339 or firstname.lastname@example.org. Please allow up to 30 days for any request regarding email preferences to take effect. We will then retain your information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal, regulatory or compliance obligations. Even when you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or any program in which you have elected to participate.
No Collection of Personal Information from Children
SecureWorks does not intend to collect personal information from children who identify themselves as being under 18 years of age. If you are under 18 years of age, please do not submit any Personal Information on this site without the express consent and participation of a parent or guardian.
Cookies and Log Files
Our Website uses "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Depending on the settings you have selected, your browser adds the text to your device as a small file.
You have the ability to accept or decline cookies. Many web browsers automatically accept cookies by default, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Website and services that depend on cookies.
Analytics / Log Files
As is true of most web sites, our Website gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may link this automatically-collected data to Personal Information in order to personalize our communications with you.
Links to External Websites
This Privacy Statement applies only to the use and disclosure of Personal Information SecureWorks collects online through this Website. This Website may include links to the sites of SecureWorks' Business Partners or to those of other third parties. SecureWorks cannot control and is not responsible for the privacy practices of such third-party sites. SecureWorks encourages users to be aware when they leave our Website, and to read the privacy statements of each website they visit.
Data Integrity and Access
SecureWorks employs commercially reasonable managerial and technical measures to protect the security and integrity of Personal Information collected online at this Website. You acknowledge, however, that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while SecureWorks strives to protect your personal information, SecureWorks cannot ensure the security of any information you transmit to or from this site.
Expressing Preferences if You are a Customer of a SecureWorks Client
SecureWorks has no direct relationship with the individuals whose personal information may be included in event data processed by SecureWorks. Individuals, who may be clients' customers or employees, seeking to correct, amend or delete personal information about them that may be included in such event data should direct his or her query to a representative of the SecureWorks customer (the data controller) who provided the data to SecureWorks. If the client asks SecureWorks to remove the data, SecureWorks will respond to the request as soon as reasonably practicable. If you are a customer of one of our clients and would no longer like to be contacted by that client, please directly contact the client of which you are a customer.
How to Contact Us
If you would like to contact us for any reason regarding our privacy practices, please contact SecureWorks via email at email@example.com or by sending postal mail to the following address:General Counsel SecureWorks, Inc. One Concourse Pkway, Suite 500 Atlanta, GA 30328 Email: firstname.lastname@example.org
Changes to This Privacy Statement
SecureWorks may occasionally update this Privacy Statement. If SecureWorks materially changes this Privacy Statement or how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement’s effective date, located at the end of this section. We encourage you to periodically review this Privacy Statement.Effective Date: December 10, 2015