Partner Support
Find the Support You Need To Get the Most Out of the Taegis Platform
Open a Chat
Taegis XDR
- Click the Chat button in Taegis (bottom right corner)
- Select 'Product Support' from the 'Choose a Department' dropdown
Taegis VDR
- Click the Question Mark icon (upper right corner)
- Select the 'Chat' option
Create a Ticket
- Select the Question Mark icon (upper right corner)
- Select 'Submit a Help Request' from the dropdown
- Select 'Support Request' from the 'Choose Your Issue' dropdown
Call Support
- USA: +1 (855) 934-0165
- UK: +44 808 169 7601
- UAE: +971 800 03 209 29
- Philippines (local): +63 49 5347069
- Philippines (toll free): +63 18 0013220118
Secureworks Taegis™ Platform Support
Partners logged into the Taegis platform can also visit the help center.
Report a Vulnerability
To protect businesses and organizations across the globe, it is critical that the broader community of IT and security professionals report vulnerabilities as soon as they are recognized. This allows industry experts to get to work on appropriate action to resolve the vulnerability you may have discovered.
Reporting a General Vulnerability
If you are aware of a potential general security vulnerability, we encourage you to contact CERT® Program.
Reporting a Secureworks Vulnerability
If you are aware of a potential security vulnerability with any Secureworks technology, we encourage you to contact us immediately at [email protected]. Once your communication is received, Secureworks personnel will contact you.
Note: This email address is not intended to reach technical support for any Secureworks services. Any support inquiries should be directed to [email protected].