As set forth in the Customer Relationship Agreement, Secureworks provision of the Services to Customer shall be governed by the Customer Relationship Agreement and the specific product terms for the applicable Services as set forth below.
For customers in Japan, visit the Product Terms page located here.
Cloud Services
Customer's receipt of the Cloud Services shall be subject to the terms and conditions set forth in the Saas Addendum, or as set forth below for specific countries, as updated from time to time.
For customers in:
Consulting Services
Customer's receipt of the Consulting Services shall be subject to the terms and conditions set forth in the Consulting Services Addendum, or as set forth below for specific countries, as updated from time to time.
For customers in Japan.
Below are links to access service descriptions and software documentation for services and software listed on a Customer's Transaction Document.
Cloud Services
- XDR
- ManagedXDR
- ManagedXDR (for customers with contracts signed prior to February 2, 2023)
- ManagedXDR Elite
- ManagedXDR Elite (for customers with contracts signed prior to February 2, 2023)
- ManagedXDR Enhanced
- Premium Onboarding (for XDR, ManagedXDR, and ManagedXDR Elite)
- XDR Training (for XDR, ManagedXDR, and ManagedXDR Elite)
- XDR Data Collection and Integration (for XDR, ManagedXDR, and ManagedXDR Elite)
- Taegis Transition Services: Simple (for XDR, ManagedXDR, and ManagedXDR Elite)
- Taegis Transition Services: Moderate (for XDR, ManagedXDR, and ManagedXDR Elite)
- Taegis Transition Services: Advanced (for XDR, ManagedXDR, and ManagedXDR Elite)
- VDR
- VDR Quick Start
- VDR PCI Attestation Service
- ManagedXDR - Managed iSensor Add-On
- Managed iSensor on Taegis XDR (only available to Secureworks-specified customers)
- ManagedXDR Essentials (only available to Secureworks-specified customers)
- For other professional services related to Customer’s Cloud Services, please see Customer’s Statement of Work
Consulting Services
- Incident Management Retainer
- For all other consulting services, please see Customer's Statement of Work
MSS Services
- Customer’s receipt of the MSS Services shall be subject to the terms and conditions set forth on the MSS Addendum, or as set forth below for specific countries, as updated from time to time.
- Vulnerability Management
- Qualys Vulnerability Scanning
- VMS Platinum
- Vulnerability Management Add-Ons (including PCI and Cloud Agent)
Information about responsibilities for Devices and Customer Purchased Equipment is located in the Secureworks MSS Services – SD Addendum.
See the EOS page to access service descriptions for services that are no longer sold but are not EOL.
Note: Click to view the Secureworks Product Export Classification Control Numbers.