SECUREWORKS® SPECIFIC PRODUCT TERMS – SERVICES ADDENDA
As set forth in the Customer Relationship Agreement, Secureworks provision of the Services to Customer shall be governed by the Customer Relationship Agreement and the specific product terms for the applicable Services as set forth below.
Cloud Services
Customer's receipt of the Cloud Services shall be subject to the terms and conditions set forth at https://www.secureworks.com/saas-addendum, as updated from time to time.
MSS Services
Customer's receipt of the MSS Services shall be subject to the terms and conditions set forth at https://www.secureworks.com/mss-addendum, as updated from time to time.
Consulting Services
Customer's receipt of the Consulting Services shall be subject to the terms and conditions set forth at https://www.secureworks.com/src-addendum, as updated from time to time.
Below are links to Service Descriptions for each Service listed on a Customer's Service Order. Information about responsibilities for Devices and Customer Purchased Equipment is located in the Secureworks MSS Services – SD Addendum.
Cloud Services
- Red Cloak Threat Detection and Response (TDR)
- Managed Detection and Response Powered by Red Cloak (MDR for TDR)
- TDR Training (for TDR only)
- MDR Training (for both TDR and MDR)
- For professional services related to Customer's Cloud Services (such as Premium Onboarding for TDR or MDR), please see Customer's Statement of Work
MSS Services
- Advanced Remediation Management (ARM)
- Advanced Endpoint Threat Detection (AETD)
- Advanced Endpoint Threat Prevention (AETP)
- Detect and Prevent/Alert Package
- Enterprise Brand Surveillance
- Threat Intelligence
- Managed and Monitored IDS/IPS
- Managed Log Retention (including LogVault)
- Managed and Monitored Firewall with Policy Auditing
- Web Application Firewall: Tuning
- Security Event Monitoring (including Server and Network Infrastructure Monitoring)
- Vulnerability Management
- Qualys Vulnerability Scanning
- VMS Platinum
- Vulnerability Management Add-Ons (including PCI and Cloud Agent)
Consulting Services
- Incident Management Retainer
- For all other consulting services, please see Customer's Statement of Work