SecureWorks announced today it has achieved the Managed Security Service Provider Advanced Technology Provider (ATP) status from Cisco Systems®.This ATP designation recognizes SecureWorks for its commitment to delivering managed security services based on Cisco technology and having invested in training to obtain expertise in selling, designing, installing, managing, and supporting a comprehensive Cisco network security solution.
"The Managed Security Service Provider ATP indicates that SecureWorks has a commitment to investing in gaining the knowledge and expertise to successfully provide remote security solutions based on leading Cisco security products," said Edison Peres, vice president, advanced and core technologies, Worldwide Channels at Cisco Systems. "These remote security solutions are intended to provide higher availability and better protection of customer IT infrastructure."
Michael R. Cote, President and CEO of SecureWorks, added, "We look forward to teaming with Cisco to deliver high quality, robust managed security services. Cisco has clearly demonstrated that it shares our commitment for providing outstanding client service and we look forward to working with them."
The Managed Security Service Provider ATP required SecureWorks to achieve a combination of Cisco Qualified Specialist as well as a variety of industry certifications including CISSP, SSCP, SCNA, SCNP and GIAC. In addition, SecureWorks was required to fulfill the following job roles with qualified individuals who have met specific testing requirements: an account manager or engagement manager, one project manager, one system engineer, four SOC analysts and four SOC engineers.
Customer Satisfaction Requirement
Beyond the personnel requirements, SecureWorks has agreed to meet the requirements regarding documenting customer satisfaction. This includes undertaking a random customer survey to obtain a customer satisfaction rating. In order to maintain its ATP status, SecureWorks must obtain a 4.0 average rating out of a possible 5.0 for every five surveys completed.
The Managed Security Service Provider ATP also requires SecureWorks to have or have access to a Cisco certified lab that contains the designated Cisco security products. In addition, the lab must be suitable for the following purposes: Proof-of-concept demonstrations, internal training, and network emulation.
SecureWorks, an Internet security service company, protects corporate networks against hacker attacks. In 1999, the company introduced the first technology to stop, rather than simply detect, intrusions before they can penetrate the network. Today SecureWorks is the only service that prevents intrusions at the perimeter, firewall and host levels; monitors client networks 24x7; and provides ongoing vulnerability assessments. The company's growth reflects corporate demand for "rock-solid Internet security with no hassles, no headcount, and no capital outlay." SecureWorks clients do not need to hire security specialists, staff for 24-hour network monitoring, or buy capital-intensive hardware and software.
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Elizabeth W. Clarke