Emergency Incident Response
Critical Help When You Need It 
Many IT organizations lack the preparedness and resource to effectively identify, counter and contain an active security threat across their network.
When your IT assets are under attack, rapid and thorough response is essential to minimizing the threat and safeguarding critical systems and data. Any delay in response and ineffectiveness of that response compounds the damages and losses from a security breach.
Within minutes, Dell SecureWorks' Emergency Incident Response experts can provide rapid emergency incident response to contain a breach, mitigate the threat and protect your assets. We provide end-to-end Emergency Incident Response Post-Incident services that help minimize the cost, damage and disruption your organization faces from an active security breach.
Get the situation rapidly under control
Time is of the essence during a security incident. How quickly and thoroughly your organization responds significantly affects the scope and total cost of an attack. Swift and professional response will limit the scope of an incident and minimize the cost of a breach.
Dell SecureWorks provides rapid response to assess, contain and mitigate attacks against your organization. Once an incident is declared, our certified incident handlers begin working with you to analyze the threat, understand its true scope and take the appropriate steps to contain and eliminate the source. Should we discover a new type of threat, our Malware Code Analysis experts can analyze and assess the threat and purpose of the malicious code to better understand what your organization faces. We can even disable a phishing website that is targeting your business through our Anti-Phishing and Phishing Takedown service.
Understand the extent of the breach and what has been compromised
Determining the source and full extent of a breach is vital to containing the incident and addressing the root cause. Knowing what clues and trails to look for and where is a huge challenge. You must also understand the nature and purpose of the threat, especially for new and emerging threats. Because an attacker who gains access could exploit other areas of your network, you must have high confidence the nature of the threat and the extent of the compromise has been completely understood.
Dell SecureWorks’ Emergency Incident Response services help you achieve both, with a sense of urgency that matches yours. Our Emergency Incident Response experts are highly knowledgeable and experienced security professionals who have first-hand technical experience sniffing out threats and containing them. Through our Digital Forensics and Malware Code Analysis, we know how important it is to quickly and accurately assess the nature of the breach, its purpose, and the extent of any compromise to your network and information assets.
Enable your command structure
Critical decisions must be made to help manage the cost and impact of a security breach. Responding to incidents involves many stakeholders outside of the IT department who must also be involved in the incident management process, including executive teams, legal counsel, public relations, etc. This is especially important in cases where the type of data compromised, such as customer records or sensitive financial information, mandates the fulfillment of legal and/or fiduciary obligations.
Dell SecureWorks’ Emergency Incident Management services help your leadership understand the threat and optimize its decision making. Our emergency incident response experts provide independent and objective advisory services based on evidence collected during incident handling. Working with your key stakeholders, we help you manage the cost and impact of a security incident on your business.
Assess, learn and improve from a Security Breach
Following identification of a security breach, plenty of work remains. Though your IT organization will look to ramp down activities once the initial magnitude of the threat is contained, it is critical to remain in a heightened state of alert to completely eradicate the threat. Once this is accomplished, only then can you move into documenting the incident. This latter phase can entail specific legal procedures for the proper handling of “evidence” for any future proceedings. Failure to property record and handle evidence could weaken law enforcement's ability of to apprehend and prosecute the parties responsible for the attack.
Dell SecureWorks’ Emergency Incident Response services provide the resources and knowledge needed to help you manage post-incident response activities, including eradication of the threat, documentation of evidence, and post-mortem analysis (so your team can learn and improve from the incident). In addition, our experts can assist you in meeting legal, regulatory and compliance reporting requirements.
Dell SecureWorks Emergency Incident Response and Post-Incident Response services include:
Incident Handling Service
The Incident Handling service provides rapid response and handling services when a security incident occurs in order to identify the threat, respond, and address any compromise to your network and information assets.
Incident Management Service
The Incident Management service provides communication and consultative guidance to key stakeholders when a security breach occurs, in order to expedite decision making and bolster effectiveness.
Digital Forensics InvestigationDigital Forensics Investigation services work to identify the source and reach of a security breach and infection in your environment. The service employs evidentiary procedures for capturing and analyzing records and data.
The Malware Code Analysis service is designed to deconstruct and analyze newly identified security threats in order to understand their design and purpose.
Other Services
Dell SecureWorks' Emergency Incident Response services also address threat eradication and recovery, postmortem analysis, documentation capture, testimony and assistance with reporting required by regulatory, legal and compliance-related bodies.
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Incident Response Retainer Services