Careers at SecureWorks

09-0458 Security Engineer Specialist - Security Response (Providence, RI)

SecureWorks is a market leading provider of world-class information security services with over 2,600 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary

A Security Response Engineering Specialist on the Security Response Team aids in the management and monitoring of client intrusion detection devices, web application firewalls and log management devices in a 24x7 operations environment. Security Response Engineering Specialists are responsible for maintaining expertise in the latest security threats and vulnerabilities to perform deep network and packet analysis to identify client security breaches. Security Response Engineering Specialists will act as a senior escalation point to analyst team for a number of well established global enterprise clients in the realm of device troubleshooting, configuration adjustments and advanced threat scenarios.

Positions are to mirror SOC Specialist and Analyst shift schedules and Engineering Specialist shifts may include working one weekend day per week or during off hours. Ability to maintain flexible schedule based on client demand and field support requirements is key to this position.

Essential Duties & Responsibilities

Strong interdepartmental communication and client care skills are a requirement for this position
Act as escalation point for intrusion detection device platform troubleshooting and configuration issues.
Act as escalation point for client security breaches, client malware trends and vulnerability identification
Stay informed of current events in the security industry including the latest exploits and threats, as well as preventative measures, remediation and restoral techniques.
Work with SOC Shift Leads to develop training material related to the latest security threats, vendor supported platforms and proprietary systems to improve operational delivery.
Mentor Specialist and Analyst team members to improve quality and consistency of security information analysis, device troubleshooting and device management best practices.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets by monitoring client base event load and work with Platform Engineering or CTU to aid in the maintenance of back end systems
Facilitate signature deployment on supported platforms
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in an Intermediate to Advanced capacity.
CISSP, CCSA, CCNA, GCIA, GCIH or CEH Certification Preferred
Basic malware reverse engineering skills to perform behavioral analysis
Intermediate to Advanced knowledge of two or more of the following: Snort, Sourcefire, Cisco IDS, MacAfee, TippingPoint, ISS.
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client

Education and Experience:

3 to 5 years hands on Systems Administration or Network Security experience
Bachelors degree or Masters degree program in a technical field such as Computer science, Information Technology or Engineering

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0343 Software Engineer (Atlanta, GA/Myrtle Beach, SC)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leaders Quadrant of Gartners Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The Software Engineer/Developer will be a key member of the engineering team, responsible for designing, developing, and testing software in a multi-platform environment using cutting-edge technology. The engineer/developer will work with system administrators, security analysts, and clients to ensure that we produce high quality products that exceed expectations. This is a challenging and also very rewarding position where interesting projects in security are implemented in order to protect our clients from Internet intrusions.

Preferred Experience:

JAVA, J2EE, Linux/UNIX fundamentals, Oracle, MySQL, JSP, XML, MVC frameworks, Tomcat, Apache, CGI, and shell scripting

Essential Duties & Responsibilities

Design and develop software systems and applications
Interface with key stakeholders in Product Management, Operations and Quality Assurance to ensure completion of software projects on time and budget
Participate in developing architecture recommendations.
Troubleshoot infrastructure functionality and performance issues including database interfaces
Provide systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems
Implement web frameworks used to develop enhanced user experience

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Solid technical knowledge of high level programming languages, databases, interfaces, and familiarity with application program development alternatives.
In-depth knowledge of the system development life cycle, and system and application program development technological alternatives.
Proven understanding of state of the art application development support software packages, proficiency in at least one higher level programming language.
Proven solid analytical and problem solving skills.
Strong knowledge of interface design and user centered design methods.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.

Education and Experience:

Applicant must have strong knowledge and skill sets in JAVA
Applicant must have a working understanding of application containers, J2EE services and associated technologies
Applicant must have strong knowledge of Linux/UNIX fundamentals and be well versed in relational databases.
Strong technical knowledge and understanding of distributed systems
The applicant must also be project oriented and able to work with minimal day-to-day direction.
Information security knowledge is preferred
The applicant must be highly motivated and willing to take on projects under deadline.
Experience in building high quality and high performance system
Bachelors degree in Computer Science, or related discipline, or equivalent work experience
Typically a minimum of three years of systems analysis and application program development

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0054 Virtualization/Storage Engineer (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
Responsibilities of this position include the administration and monitoring of the current installed EMC Storage Arrays, VMware ESX and Central Backup Infrastructure. This role will additionally be responsible for possessing and maintaining knowledge in all areas of Virtual infrastructure including storage related software and hardware currently deployed and for performing technology assessments, tuning, configuration, and capacity planning.
The candidate will be involved in evaluating and deploying the latest virtualization, storage and technologies to meet operational requirements of the business.
Other responsibilities include development of business process, policies, procedures, structure and oversight of the Virtualization and Storage Infrastructure.

Essential Duties & Responsibilities

Installation, configuration, troubleshooting and management of VMware Infrastructure ESX 3.5 and 4 based systems.
Lead or assist in the design, implementation, troubleshooting and operation of the enterprise-wide storage and backup infrastructure.
Configuration and management of VMware VirtualCenter, VMware HA, VCB, Automated Provisioning, and VMware clustering.
Manage VMware connectivity with shared storage (SAN) solutions
Knowledge of all types of RAID configurations.
Configuration and management of EMC arrays and Cisco, Qlogic, and Brocade SAN storage connectivity.
Perform standard system administration on Linux and Windows as necessary to support environment.
Document, manage, and perform backup and disaster recovery of VMware and Storage environment.
Maintenance of infrastructure design documentation
Keep current with emerging technology and issues.
Conduct research on emerging products, tools, services, protocols, strategies, best practices and standards in support of VMware and Storage environment.
Assist in management of the Interaction and negotiation with vendors, outsourcers, and contractors to obtain technical services and products.
Lead planning and development of tools, utilities, and mechanisms that automate the operation, monitoring, and documentation of enterprise VMware, storage and backup infrastructure
Provides technical support (including participation in a 24x7 on call rotation) for complex production systems and services
Performance tune and assess health of Storage, virtual machine implementations, and backup infrastructure across Linux and Windows deployments on VMware ESX.
2 to 4 years with Installation and Management of Symantec Netbackup/EMC Legato Networker, or equivalent enterprise backup management product.
Work closely with the system/software vendors to install and support the latest software and hardware patches as determined by the vendor.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Very good working knowledge of Symmetrix, Clariion, Celerra, VTL, NAS, NFS, CIFS, VMFS, BCV, SRDF, ECC, Storage Scope and Timefinder snap.
In-depth technical knowledge of network, PC, and platform operating systems, including all versions of Windows and Linux.
Strong knowledge of TCP/IP and network administration/protocols.
Ability to conduct research into security issues and products as required.
Strong understanding of the organization’s goals and objectives.
Strong interpersonal and oral communication skills.
Highly self motivated and directed.
Strong organizational skills.
Excellent attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Education & Experience

BS / CS or equivalent/or 7+ to 10 years equivalent work experience.
Hands-on experience installing, configuring, managing, and monitoring all aspects of virtual machines using ESX Server, and Vcenter in a large (>300 VM, multi-site) environment.
5 to 7+ years with Vmware ESX, as well experience with vSphere.
Hands-on experience with vMotion, VM Templates, VMware HA, SRM, P2V, DRS (Dynamic Resource Scheduler) and Clustering.
Experience in Fiber Channel SAN administration with Cisco Director level switches, Brocade switches and Qlogic switches.
Cisco Nexus experience desired.
Hands-on experience with iSCSI
Experience with tape libraries and enterprise backup software required
Experience in developing scalable policies and procedures, including system standards, capacity planning, and centralized management
Experience working in a team-oriented, collaborative environment.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0646 Security Consultant (Incident Response Handler) (Washington, D.C.)

Position Length: 12 months
Location: Washington, DC

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
SecureWorks is looking for an Incident Response Handler Consultant with strong experience in incident response management and digital forensics. This individual will be responsible for incident management, digital forensics, log analysis, malware analysis, electronic evidence discovery and litigation support, and provide technical support in response to computer security incidents. Through incident handling activities, seek and document technical details of current or potential intruder threats. Ideally, the candidate should have an IT/IS infrastructure and security background with detailed technical skills.

Preferred Technical Experience: Microsoft Operating Systems up to Windows 7 and Server 2008, Linux and other variants, encryption mechanisms, Microsoft and other open source directory services, wireless technologies, perimeter defense technologies and remote access services

Essential Duties & Responsibilities

Excellent management skills with the ability to effectively direct the organization’s Incident Response consulting services operations.
Excellent time management, communication, decision-making, presentation, human relations, organization, and problem solving skills.
Excellent knowledge and experience with forensic tools.
Excellent project management.
Able to work on multiple projects concurrently, manage time effectively, and require minimal supervision in the execution of a project
Perform network assessments and other client work related to SecureWorks consultant services offerings
Document findings and create reports for professional service client both in written and verbal formats.
Ability to perform project tasks with little or no supervision
Contribute a significant piece of a project deliverable
Ability to create detailed, professional documentation to be delivered to client
Able to create and recommend remediation for components of security policies
Provide specific recommendations for remediation for a client’s business or technical issues
Understanding of one or more frameworks or regulatory areas
- NCUA
- GLBA
- Sarbanes Oxley
- ISO 17799
- NIST
Understanding of specific IT security technologies and processes:
- Forensic Tools; e.g., FTK, Encase, Helix, dd, write blockers, mobile acquisition
- IP Network architecture and technology, protocols ,and routing
- Web Application Risks
- Firewalls; configuration and rule maintenance
- Remote access facilities; VPN, RAS, thin-client
- Vulnerability and general security analysis tools; e g., nmap, Nessus, BurpSuite, AppScan, Nikto
- Latest hacking techniques and counter measures, e.g., DDoS, buffer overflows

Additional Responsibilities

Perform other essential duties as assigned

Skills, Knowledge & Abilities

Must possess excellent written and verbal communication skills
Must possess strong analytical capabilities and have a desire to learn new things
Experience working with complex, sophisticated clients
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized
Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.

Education and Experience:

2-3 years experience in Incident Handling, Incident Response, and/or Forensics information technology experience required. Desired experience should include a foundation in IT security.
Bachelor's degree preferred or , preferably in computer science or information systems or equivalent work experience
While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing Incident Response Handling, Digital Forensics, eDiscovery and IT risk assessments, information security consulting or IT audits are most beneficial.
Technical or professional certifications, such as GCIH and/or CISSP, are preferred
Limited travel
Experience or knowledge in the following standards and guides would be a plus:
- NIST SP 800-3
- NIST SP 800-61
- CMU SEI-2003-HB-002

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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Sales Support Specialist - PART TIME (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY
The SecureWorks Sales Support Specialist role is an entry-level role within the SecureWorks Sales Team. The position is part-time, averaging 16-24 hours a week. Sales Support Specialist responsibilities include collecting, preparing and assisting with the importing of prospect data into our CRM system. Creating reports and editing data within the CRM system. SecureWorks Sales Support Specialists are expected to be capable of managing tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency.

Preferred Technical Experience:

Knowledge of Relational Database including structure, data normalization, data formatting, Excel including formulas.
Familiar with Microsoft Outlook, Word, CRM software will be helpful.

Essential Duties & Responsibilities

Collect data on prospects from various locations.
Convert prospect data into a useful common format.
Cleanse incoming prospect data of duplicates and invalid data as needed.
Perform regular scans on CRM data and ensure data quality is maintained.
Work with team to identify data integrity issues.
Assist sales team with creating target reports.
Support the sales team with data verification requests
Work with outside vendors to ensure company goals and values are met
Work with Sales, Marketing and others to support sales team initiatives

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

High energy level, comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized.
Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.
Strong analytical and problem solving skills.
Strong written and verbal communications skills.
Experience with Excel formulas and SQL
Team player with strong work ethic and eagerness to learn
Knowledge of other PC software programs including Microsoft Office

Education and Experience:

Substantial course work toward a Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required
At least 2 years of experience in related field

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0591 Inside Sales Representative (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY
The Inside Sales role has responsibility for conducting outbound market contact activities positioning Managed Security and Professional Consulting services to small and large enterprises. The Inside Sales Representative provides front end sales activities including initiating prospect relationships, creating further interest and driving value driven conversations with SecureWorks Direct Sales team.

Essential Duties & Responsibilities

Initiate, maintain and master on-going relationships with each prospect on the basis that each communication provides value to the prospect.
Understand prospect’s business and information security environment.
Articulate clearly a technical acumen and understanding to each prospect.
Intuitively and proactively understand prospect concerns and facilitate escalation to the appropriate Direct Sales team resources.
Position and match Secureworks capabilities to each prospect business driver and challenges.
Perceived as a prospect advocate/peer to ensure all potential service objectives will be addressed and met.
Enable a positive sales experience with all prospects.
Meet and exceed monthly qualified lead quota of 16 qualified leads.
Grow revenues for assigned territory by identifying potential Managed Security Services and Professional Services opportunities.

Additional Responsibilities

Communicate effectively and establish win/win partnership with assigned territory Direct Sales Representative to drive new business revenues.
Identify referral partners and prospects and coordinate communication to direct and channel sales team.
Maintain, update and follow established sales processes for customer relationship tools for each prospect interaction.

Knowledge, Skills, & Abilities

Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult one-on-one situations.
High energy level, with ever present resolve to bring best effort on a daily basis.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Ability to accept and provide constructive recommendations with team members.
Openness and ability to adjust sales and communication processes.
Resourceful and well organized.
Ability to establish credibility and be decisive.
Service oriented, but assertive and persuasive.

Education and Experience:

Minimum of 2 years experience in direct sales/inside sales/lead generation and/or college graduate with desire for career in professional sales.
Strong ability and awareness to grasp complex, sophisticated solution service sales processes and position effectively to prospects.
Ability, passion and desire to conduct outbound telephone activities on an everyday basis.
Team oriented with ability to thrive and add to a competitive, energy filled environment.
Persistence and willingness to learn and adapt on a daily basis.
Bachelor degree or higher.
Must be available to work in Atlanta, GA.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0489 Director of Channel Sales - Latin America (Miami, FL/ Columbia/ Sao Paulo, Brazil)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The Director of Channel Sales will drive the relationship between Enterprise Security Services and our key partners in the Latin and South America Region both tactically and strategically to develop our relationship with a view to maximise revenue from those partners.

Essential Duties & Responsibilities

Establish, develop and maintain effective working relationships within the key partners
Develop and implement joint go to market strategies.
Work with Enterprise Security Services and partner marketing operations to create activities that complement those go to market strategies.
Build Enterprise Security Services image and reputation within those partners.
Provide a forecast representing demand in the partners that is accurate and achieved.
Assess competitive threat within the partners and develop a strategy to counter that threat.
Work in conjunction with marketing to provide sales “wins” reference sites, case studies and testimonials.
Create best practice in business and contractual relationships within partners.
Represent Enterprise Security Services in a professional manner at all times and to ensure that the company’s interests are uppermost in all dealings and transactions.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

The ability to work credibly at all levels including board and operational levels.
Self-starter who is able to work with minimum supervision.
Proven communication skills at all levels, oral, written and presentation.
A good team player, with experience of matrix management, and the maturity to understand how to work with and motivate individuals who make up the “virtual team”.
A visionary and proven team player with excellent relationship building skills, willingness to listen and learn from others, and the ability to leverage resource and support
Must be highly organized, hardworking, energetic, realistic, trustworthy, dynamic, focused, and confident with the ability to “think outside the box”
A risk taker with proven leadership ability and the ability to withstand under pressure and grow within the organization
The ability to build and grow a business versus caretaking with a hands on, can do approach
Troubleshooting and analysis experience including problem analysis and solving
Must have high integrity and open to new ideas and new methods

Education & Experience

Established relationships with key partners in region.
Existing established relationships within Latin/South American partners.
Preferably 10+ years overall sales and channel experience.
Contract/commercial negotiation experience with complex, high value enterprise software solutions.
Understanding of how to sell big deals in the complex, political environments of corporate organisations.
Experience of selling software and services solutions
Proven partner relationship sales experience with the ability to work with the direct sales force to find/create/progress/close new business.
Proven professional presentation experience.

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09-0541 Security Response Specialist (Providence, RI)

Position Summary

A Security Response Specialist on the Security Response Team aids in the management and monitoring of client intrusion detection devices and log management devices within SecureWorks Managed Security Services (MSS) division. Security Response Specialists are briefed on the latest security threats and vulnerabilities to perform deep network and packet analysis to identify client security breaches. Security Response Specialists will act as a security advocate for a number of well established global enterprise clients.

You will be working in an 24x7x365 operations center environment with other security and networking professionals and will be responsible for addressing emails, scheduling IDS signature platform updates, performing security threat analysis of viruses, bots, and Trojans and working with clients to remediate security related issues.

The requirements for a Security Response Specialist position include a bachelor’s degree program in a relevant field or relevant experience in networking or system administration. Ideal candidates have familiarity with supporting production servers or networks and have a passion and interest for technology as well as desire to learn more about security related platforms and malcode analysis.

Within 6-12 months period, you will be exposed to and become competent with at least three intrusion detection platforms and a multitude of attack toolkits and software vulnerabilities. The work is fast paced and challenging and you will learn a vast amount of network security and practical understanding in a short amount of time.

Positions are on a shift schedule of 1st (8am-4:30pm), 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

Essential Duties & Responsibilities

Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate and respond to CRM tickets for all work and informational requests, handle client complaints, and escalate according to established procedures.
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
Ensure Security Events are being monitored, acknowledged, and acted upon with in published SLAs and SLOs.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets
Review of Statistical models and appropriate action analysis with client feedback
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in a functional capacity.
CCSA, CCNA, GCIH, GCIH or CEH Certification Preferred
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field
The ability to pick new technology or concepts up very quickly

Education and Experience:

1 to 3 years hands on Systems Administration or Network Security experience
Bachelors degree program in a technical field such as Computer science, Information Technology or Engineering or equivalent work experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0387 Security Engineer Specialist (Providence, RI)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
Working within the application support team at SecureWorks, the security engineer specialist will be responsible for the administration of the Sherlock and TeraGuard applications running on infrastructure systems, including those located at Managed Security Partner (MSP) data centers.

Essential Duties & Responsibilities

Day-to-day application support for the Sherlock and TeraGuard platforms
Day-to-day Operational support for the SecureWorks MSS business as well as international Partners
Documentation and training support

Additional Responsibilities

Leadership and support on critical SecureWorks MSS and Partner projects
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong knowledge of operating system fundamentals with an emphasis on Linux or UNIX variants.
Strong customer service skills. Specifically, the ability to take ownership of escalated issues, provides clear and consistent updates, and work with various internal teams until issues are fully resolution.
Good working knowledge of MySQL or similar databases.
Good IP networking fundamentals, including basic routing, ACL’s, and VLANs in a multi-network environment.
Basic scripting skills in order to automate and accomplish a variety of configuration and update tasks as well as assist in the functional operation and maintenance of the SecureWorks Sherlock and TeraGuard applications.
Basic knowledge of firewall and IDS/IP fundamentals.
Participation in a 7x24 on-call support rotation.
Ability to clearly and consistently document operational and troubleshooting procedures.
Ability to acquire and maintain trusted employee status.
Ability to effectively prioritize multiple tasks and assist the team manager in prioritizing development and architectural issues.
International travel may be required.

Education & Experience

BS degree in Computer Science or related field, or equivalent work experience in the field.
2 - 3 years working in an application/technical support organization.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0606 Software Engineer (Atlanta, GA)

Preferred Experience:

JAVA, J2EE, Linux/UNIX fundamentals, Oracle, MySQL, JSP, XML, MVC frameworks, Tomcat, Apache, CGI, and shell scripting

Essential Duties & Responsibilities

Design and develop software systems and applications
Interface with key stakeholders in Product Management, Operations and Quality Assurance to ensure completion of software projects on time and budget
Participate in developing architecture recommendations.
Troubleshoot infrastructure functionality and performance issues including database interfaces
Provide systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems
Implement web frameworks used to develop enhanced user experience

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Solid technical knowledge of high level programming languages, databases, interfaces, and familiarity with application program development alternatives.
In-depth knowledge of the system development life cycle, and system and application program development technological alternatives.
Proven understanding of state of the art application development support software packages, proficiency in at least one higher level programming language.
Proven solid analytical and problem solving skills.
Strong knowledge of interface design and user centered design methods.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.

Education and Experience:

Applicant must have strong knowledge and skill sets in JAVA
Applicant must have a working understanding of application containers, J2EE services and associated technologies
Applicant must have strong knowledge of Linux/UNIX fundamentals and be well versed in relational databases.
Strong technical knowledge and understanding of distributed systems
The applicant must also be project oriented and able to work with minimal day-to-day direction.
Information security knowledge is preferred
The applicant must be highly motivated and willing to take on projects under deadline.
Experience in building high quality and high performance system
Bachelors degree in Computer Science, or related discipline, or equivalent work experience
Typically a minimum of three years of systems analysis and application program development

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0608 Product Development Manager (Atlanta, GA)

POSITION SUMMARY

This is a mid-level position reporting to the Vice President of Product Management. This position involves responsibility for defining new service lines as well as managing exisitng service lines. It is a highly visible position with enhanced opportunity for career growth.

In this role, you will drive product strategy and planning for your services and will lead the matrix team responsible for delivering these service lines. Your focus will be to work with the VP of Product Management and the Chief Marketing Officer to develop a compelling vision for your service and to execute, measure, and adjust the strategy accordingly. You must have experience in security technologies, enterprise and commercial markets, and ideally managed services. You would use your client input, market knowledge, and experience to define product plans and product requirements for services that will be highly competitive in the market and can be delivered efficiently through our Security Operations Center.

Essential Duties & Responsibilities

Leverage a deep understanding of clients, the market, competition, and environment to create a winning product strategy and plan.
Create and communicate coherent short and long term visions for products and services.
Create and communicate coherent short and long term roadmaps for products and services.
Create organizational alignment around product goals, initiatives, and priorities.
Periodically create and advocate business plans for new product and service offerings.
Periodically create and analyze cost/benefit scenarios for product and service initiatives.
Create and advocate business-cases justifying bundles of new features and functionality for a services.
Review and prioritize enhancement requests.
Review and prioritize bugs.
Manage relationships with major stakeholders and internal business partners.
Create and maintain an environment of transparency, accountability, and success with internal and external stakeholders and partners.

Additional Responsibilities

Evangelize products internally and externally.
Be a knowledge resource to the company reading the market, competition, and environment.
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong leadership skills create/acquire a vision and align others around it.
Management skills necessary to manage self and others to completion of initiatives.
Analytic skills necessary create and analyze business cases and cost/benefit scenarios.
Communication skills necessary to reach a wide variety of perspectives represented by different internal groups.
Deep market knowledge, specifically managed services and/or security services and in-the-cloud (ITC) business models.
High-level technical understanding of security services and how they may be delivered.

Education and Experience:

4 plus years of business leadership, product management, or product development and launch experience required.
Bachelors degree required.
Managed service or security services experience highly desirable.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0214 Senior Marketing Manager (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The Sr. Marketing Manager – Demand Generation plays a critical role on the Marketing Team by having responsibility for planning and managing SWRX’s demand gen activities. The SMM will also play a key role in managing our overall lead management strategy, defining lead nurturing strategies, implementing a lead scoring system, and helping manage the implementation of a new lead management automation tool, and continuous improvement of lead management processes on an ongoing basis.

The SMM develops ideas for what content to offer to generate the greatest interest from our target audiences, and generate the needed level of inquiries from qualified prospects. “Content is king,” in today’s marketing world and this job has responsibility for identifying that content and getting it created. The SMM also plans the annual and quarterly schedules of tactics (webcasts, white papers, virtual events, pay per lead programs, podcasts, video, etc.) to ensure that we achieve the target level and quality of inquiries. The SMM manages the lead gen agency relationship, to get strong media recommendations and creative work (design and copy) from the agency. The SMM manages webcasts and the development of other content, evaluates the lead gen campaign’s performance vs. plan and proposes improvements.

Essential Duties & Responsibilities

Propose ideas for and manage content development (white papers, webcasts, podcasts, videos, offers, etc.) and content usage.
Manage the lead gen campaign’s performance in terms of evaluating results tactic by tactic and optimizing performance over time, testing variables in the plan to improve future performance and demonstrating an ability to generate continuous improvement.
Manage lead gen agency resources – be the primary manager of the agency’s work supporting lead generation using email campaigns and online programs. Manage media planning, creative, and tactics.
With agency support, manage partner/sponsored emails and web marketing activities (white paper postings, pay per lead programs, webcast promotions, e-newsletter ads, etc.)
Build and maintain strong, effective relationships with the Sales teams, especially Inside Sales, since Sales is the key internal client for Marketing
Develop and maintain strong understanding of SWRX target audiences, their profiles, their challenges, their interests and “pain points”.
Manage other media as needed, such as direct mail
Support the Director of Marketing Programs in any way needed
Be responsible for meeting targets for inquiries
Manage creative development of lead gen communications
Coordinate with others inside and outside of SWRX to schedule and deliver webcasts and other lead gen content, be responsible for the webcasts and webcast quality
Coordinate details re: the email waves with the email manager, especially regarding timing, target audiences/lists, etc.
Manage email frequency issues and email preference policy to ensure we achieve best balance of email frequency to meet lead gen goals and respect preferences of clients & prospects, while achieving an acceptable level of opt-outs
Recommend and manage the annual schedule of lead gen activities

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong track record of developing content, managing creative development and managing creative resources.
Ability to work independently and with limited supervision.
Strong written and verbal communications skills, including ability to write high quality creative briefs.
Strong team player with demonstrated skill working with marketing, sales, operations and other professionals.
Excellent organizational and project management skills.
Strong analytical and problem solving skills.
Ability to act with initiative and to face new marketing challenges with enthusiasm.
Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.

Education & Experience

4 to 8 years experience managing B2B lead generation activities, including email.
Demonstrated experience and success in consistently executing strong lead generation programs in a demanding environment.
Experience using a lead management automation system like Silverpop, Eloqua, Marketo, etc.
Experience in the information security industry is extremely valuable, but not required. Experience marketing technology products and services is preferred.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0640 Public Relations Associate (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The public relations manager at SecureWorks is responsible for assisting the VP of Corporate Communications and Director of Public Relations in managing media relations activities and the company’s speaker’s bureau.

Essential Duties and Responsibilities

Assist in the authorship and pitching of feature stories to appear in local, regional and national print vehicles.
Write company news releases and pitches to the media in order to position SecureWorks’ brand to the public.
Facilitate interviews with the media when they want to speak with SecureWorks’ security experts.
Assist in researching and coordinating various speaking opportunities across all key verticals and continue to grow the public speaking program to provide field expertise to the industry and trade associations looking for speakers to present at conferences, meetings and trade shows.
Assist in planning and managing details for various annual state-wide information technology security conferences sponsored by SecureWorks.
Assist in the application of industry-related awards to highlight SecureWorks’ accomplishments.
Contribute editorial content for SecureWorks’ online newsletter when needed.
Coordinate additional speaker training for new and existing employees in the speaker’s bureau.
Write speaker biographies.
Update the company Web site with events, news mentions or news releases.

Knowledge, Skills & Abilities

Excellent writing skills
Training in Associate Press style of writing
Excellent communication and interpersonal skills and the ability to work effectively with peers, IT management and staff and internal/external business partners/clients
Ability to grasp technical concepts/jargon and convert them to layman’s terms.
Demonstrate ability to interact and cooperate with all company employees
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
Maintain professional internal and external relationships that meet company core values.

Education and Experience:

Bachelor’s Degree in Communications preferred
3 to 5 years experience in the public relations field
Experience working in technology, information security or managed service industry preferred
Must be available to work from the SecureWorks office in Atlanta, GA.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0582 Human Resources Specialist (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
We’re seeking an exceptional person to join our HR team. We’re looking for someone who enjoys performing a variety of human resources tasks to support our growing organization. This is an excellent opportunity for the right person to participate in a broad range of HR initiatives. Candidates must be highly motivated, extremely organized, detail-oriented, and possess outstanding communication and interpersonal skills.

Essential Duties & Responsibilities

Initiate new hire process – create new hire benefit packets, manage internal on-boarding process, create personnel files
Conduct and coordinate new hire employee HR orientation training
Coordinate the distribution, collection and filing of new hire paperwork
Maintain both current and terminated personnel files
Help manage domestic and international payroll administration; hourly time submissions, new hire information, commission and bonus payments, and personnel payroll changes
Compile and prepare reports and documents pertaining to personnel activities
Provide assistance in administering employee benefit programs
Assist HR Team in scheduling internal and external meetings
Prepare monthly Company Meeting Files

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

The ability to work independently and meet deadlines
Advanced computer literacy and MS Office skills
Analytical and problem solving skills as well as attention to detail
Excellent organizational skills and interpersonal skills
Mathematical Aptitude and ability to work in a fast paced growing environment with changes daily
Knowledge of Payroll and HR information systems as well as the general HR Functions – ADP a plus
Ability to communicate problem resolution will with all levels of staff

Education & Experience

At least 3 years of experience as a HR coordinator
Preferred 3 years of experience with Payroll and Benefits

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0082 Software Engineer - Release Manager (Atlanta, GA / Providence, RI)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
For this position you will be charged with the execution of software release plans for a variety of concurrent projects.

Essential Duties & Responsibilities

Plan, manage and implement release activities for multiple engineering teams to ensure a smooth rollout from development thru production
Responsible for the build, release and configuration of software, and assist in identifying and resolving conflicts between releases
Create and maintain automated and scalable build scripts/tools that ensure repeatable deployment of releases into multiple environments
Ensure that builds are properly documented and identify changes since last build through Release Notes
Coordinate builds of a release with Quality Assurance, and provide support to Engineering and Quality Assurance
Create and track Key Performance Indicators (KPIs) for release management

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Project management skills to move software through the qualification and release process
Ability to prepare tasks estimates and to provide input to project(s) master schedule
Excellent leadership, problem analysis, troubleshooting, and resolution skills
Excellent verbal and written communication skills
Ability to manage multiple responsibilities
Ability to work independently and as part of a team

Education & Experience

A BS or MS in Computer Science or related experience and a minimum of 3-5 years of experience in a release management capacity in a complex environment
Extensive experience establishing and maintaining build environments, and thorough understanding of software development lifecycle and test processes
Experience with Java, Perl, ANT or Maven

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0174 Security Analyst (Atlanta, GA/Chicago,IL/Myrtle Beach, SC)

Security Analysts perform real-time log analysis to provide network and data security for SecureWorks client leveraging SecureWorks’ Sherlock technology platform. Analysts provide excellent client service while evaluating the type and severity of security events by making use of packet analyses, and an in-depth understanding of exploits and vulnerabilities. Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures. Document all client communications. Work in a team environment and monitor the health and wellness of security devices on our client’s networks.

Preferred Technical Experience:

Significant experience with Linux, TCP/IP, UNIX, NT, IP Routing
Firm understanding of regular expressions
Understanding of database structure and queries
Understanding of basic network services, vulnerabilities and attacks
Good knowledge of NDIS platforms, as well as exploits and vulnerabilities

Essential Duties & Responsibilities

Respond to inbound phone and electronic requests for technical assistance with SecureWorks products
Manage all customer situations in a professional manner with emphasis on customer satisfaction
Configuration and troubleshooting of SecureWorks iSensor and associated infrastructure
Assess incident severity and escalate to the next level as needed
Keep customers abreast of changes in status during issue resolution
Set clear expectations and provide timely follow-up to customers as appropriate
Utilize internal guidelines for effective call processing and escalation and client service
Interact with network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

Additional Responsibilities

Must be able to manage customer accounts and confidently communicate technical information to SecureWorks client base
Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks Client networks
Learn prerelease products in the area(s) of support responsibility in order to support them when released
Write technical articles for internal knowledge base
Participate in knowledge sharing with other analysts and develop customer solutions efficiently
Coordinate or participate in individual or tem projects to ensure quality support for our clients
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Must have strong written and verbal communication skills
Customer Service background and good written and verbal communication skills
Cisco Security Agent experience is a plus
Ability to maintain focus while performing in depth log analysis
Attention to detail and great organizational skills
Good interpersonal, and organizational skills, as well as phone and customer service skills

Education and Experience:

Bachelor's Degree or equivalent in Computer/Electrical Engineering or Computer Science or equivalent work experience.
three or more of experience as Network Intrusion Analyst
Experience / Knowledge of Cisco NIDS devices
Experience / Knowledge of Cisco Security Agents, Cisco Pix , ASA or CheckPoint Firewalls desirable
Experience / Knowledge of variety of Intrusion Detection platforms
Experience with VPN, SSL, other encryption methodology / technology a plus

Certifications Desired

CCNA, CCSP, CSPFA Certifications a plus
GIAC, GCIA, GCIH, GCFW, GHTO, GSEC or similar certification desirable

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0628 Director of Security Analysis (Atlanta, GA/Myrtle Beach,SC/Chicago, IL)

Position Summary
Director of Security Analysis is responsible for a team of Managers and Security Analysts delivering managed security services to SecureWorks Client base from four Security Operations Centers (SOC) on a 24/7 basis. Director of Security Analysis duties include technical and professional development of their staff. Additionally responsible for the establishment of performance metrics and tools to measure effectiveness and optimize service delivery. Duties include frequent verbal and written client communications to the SecureWorks global client base as well as potential clients. The Director of Security Analysis will work closely with Client Services, Engineering, Product Management, Sales, Development, andExecutive teams on strategic initiatives.

Preferred Technical Experience:

Proven experience managing security devices in enterprise environment
Deep technical understanding of computer security concepts and best practices
Strong understanding of packet analysis and regular expressions
Working knowledge of Internet security and current threat landscape
Very strong written and verbal communications skills
Development and implementation of policies and procedures to ensure excellence in service delivery
Experience generating reports to provide Executive view of key metrics

Duties & Responsibilities

Manage and develop a team of 45, including 4 direct reports
Performance management and professional development employees
Oversight of departmental expenditure within established budgets
Establish and maintain appropriate systems for measuring organizational performance
Implement, document, and maintain operational procedures to support the strategic program established by SecureWorks department of internal audit
Consult on long range planning for strategic Corporate growth
Ability to effectively communicate within all levels of the organization, including briefing executive management
Planning and project management of strategic initiatives
Continuous improvement of SOC processes and procedures to facilitate cost effective service delivery
Work closely with Product Management and Development on new product and service specification

Additional Responsibilities

Develop and manage schedules to maximize utilization and optimize performance
Participate in business continuity planning, auditing, and crisis management
Ability to effect change in a matrix organization through teamwork and influence
Support business owners with internal programs as needed
Collaborate with other client facing teams including sales, client services and implementation teams to provide a holistic client experience that grows revenue and delivers exceptional client satisfaction
Assess risks of contract variations to standard service levels

Skills, Knowledge & Abilities

Ability to manage and motivate staff and to effectively manage operations
Demonstrated ability to develop and manage annual budgets
Exceptional project management, organization, and coordination skills
Experience managing and conducting emergency operations across multiple locations
Expert knowledge/experience of network systems security principles and applications
Knowledge of risk management practices, general security methods and approaches

Education and Experience:

Bachelors degree preferred
4-6 years experience in the Managed Security Services field required
4-7 years work experience in a technical network security service role
SANS GIAC GCIA Gold cert preferred
CISSP certification desired

*SecureWorks is an Affirmative Action/Equal Opportunity Employer

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09-0634 Product Marketing Manager - Managed Security Services (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The SecureWorks Product Marketing Manager – Managed Security Services position is a full-time role within the SecureWorks Product Marketing team. The Product Marketing Manager’s responsibilities include developing messaging for SecureWorks’ Managed Security Services, understanding target buyers, creating and managing content, and supporting sales and marketing initiatives.

SecureWorks Product Marketing Manager is expected to be capable of managing tasks and functions with limited supervision and providing input to processes with an eye toward improved productivity.

Preferred Technical Experience:

Familiar with Microsoft Outlook, Excel, PowerPoint, Word, Internet browsers (Internet Explorer, Mozilla/Firefox, etc.)
Understanding of network and information security technologies (Firewalls, Intrusion Detection and Prevention, Security Information Management, etc.)
Understanding of regulatory compliance and security standards (PCI, HIPAA, GLBA, ISO 27001, etc.)

Essential Duties & Responsibilities

Take ownership of and troubleshoot tickets generated by the monitoring system. Evaluate market needs and buyers for Managed Security Services
Develop effective messaging for Managed Security Services
Support content needs for marketing assets
Provide standardized content to support sales and marketing
Support training of sales staff and channel partners
Production Operations

Additional Responsibilities

Perform other essential duties as assigned
Work with others as needed to support product marketing initiatives

Knowledge, Skills, & Abilities

Strong written and verbal communications skills
Team player with strong work ethic and eagerness to learn
Comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized
Can work effectively with peers, management and internal and external business partners, prospects and clients
High technical aptitude. Understands information security and can learn about our services, technology and market requirements with minimal instruction
Process driven. Seeks continuous improvement of work processes to increase quality and productivity
Ability to travel ~20% of the time

Education and Experience:

Bachelors degree (or equivalent) in marketing, English, technology, journalism, communications, computer science or engineering required
2+ year product marketing experience preferred
Pragmatic Marketing training preferred
Information security knowledge and industry experience preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0635 Product Marketing Manager - Security & Risk Consulting (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The SecureWorks Product Marketing Manager – Security and Risk Consulting position is a full-time role within the SecureWorks Product Marketing team. The Product Marketing Manager’s responsibilities include developing messaging for SecureWorks’ Security and Risk Consulting services, understanding target buyers, creating and managing content, and supporting sales and marketing initiatives.

SecureWorks Product Marketing Manager is expected to be capable of managing tasks and functions with limited supervision and providing input to processes with an eye toward improved productivity.

Preferred Technical Experience:

Familiar with Microsoft Outlook, Excel, PowerPoint, Word, Internet browsers (Internet Explorer, Mozilla/Firefox, etc.)
Understanding of network and information security technologies (Firewalls, Intrusion Detection and Prevention, Security Information Management, etc.)
Understanding of regulatory compliance and security standards (PCI, HIPAA, GLBA, ISO 27001, etc.)

Essential Duties & Responsibilities

Evaluate market needs and buyers for Security and Risk Consulting services
Develop effective messaging for Security and Risk Consulting services
Support content needs for marketing assets
Provide standardized content to support sales and marketing
Support training of sales staff and channel partners

Additional Responsibilities

Perform other essential duties as assigned
Work with others as needed to support product marketing initiatives

Knowledge, Skills, & Abilities

Strong written and verbal communications skills
Team player with strong work ethic and eagerness to learn
Comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized
Can work effectively with peers, management and internal and external business partners, prospects and clients
High technical aptitude. Understands information security and can learn about our services, technology and market requirements with minimal instruction
Process driven. Seeks continuous improvement of work processes to increase quality and productivity
Ability to travel ~20% of the time

Education and Experience:

Bachelors degree (or equivalent) in marketing, English, technology, journalism, communications, computer science or engineering required
2+ year product marketing experience preferred
Pragmatic Marketing training preferred
Information security knowledge and industry experience preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0632 Security Engineer - Device Management Engineer (2nd Shift) (Atlanta, GA/Chicago, IL)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
SecureWorks is hiring Device Management Engineers in multiple locations, including Chicago, IL (Western Suburbs), Atlanta, GA, and Myrtle Beach, SC. The position is part of the Device Management Team within one of SecureWorks Security Operations Centers (SOCs). Periodic on-call duties are required. This position is 2nd Shift Monday – Friday.

Essential Duties & Responsibilities

Configuring and Troubleshooting all of the listed technologies
Maintaining all of the listed technologies (including upgrades, patches, signature updates, etc.)
Minor scripting (bash/perl) as required

Additional Responsibilities

Perform other essential duties as assigned

Technical Skills

Linux
WAF
Cisco Firewall and IPS
CheckPoint Firewall and IPS
Juniper (Netscreen) Firewall and IPS
Sourcefire IDS/IPS
Snort IDS
TippingPoint IPS
ISS
Rapid7 Scanning Architecture
Imperva Web Application Firewall (WAF)
Cisco CSA Host-based IPS

Knowledge, Skills, & Abilities

Dedication to Client Service
Passion for learning and security
Significant attention to detail
Solid logical problem-solving skills
Confident, Comfortable phone presence
Excellent written and verbal communication skills
Expert-level knowledge of networking
Intermediate/Advanced-level knowledge of Linux
Solid understanding of Firewall, IDS, and IPS technologies
Periodic on-call duties

Education & Experience

Experience with listed technologies a significant plus
SANS/GIAC Certifications (especially GCFW, GCIA, and GCIH) a significant plus
Cisco/CheckPoint/Juniper Certifications a plus
Bachelor’s Degree or higher in Computer/Electrical Engineering a plus

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0608 Security Researcher (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY
The Security Researcher supports the SecureWorks Counter Threat Unit by playing a critical role in protecting our clients from being compromised. The Security Researcher will analyze and respond to emerging threats and rapidly develop and vet countermeasures for our service lines. The Security Researcher is a major team contributor, a mentor to less knowledgeable members of the technical staff, a trusted professional among the security research community, and a public representative of SecureWorks.

Preferred Technical Experience:

Modern attack architectures and security tools
Reverse engineering tools (e.g., debuggers, disassemblers)
Assembly language / shell code
Microsoft Windows internals
Linux administration
TCP/IP networking
Web protocols (e.g., HTTP, SOAP, WS-*)
Web technologies (e.g., HTML, JavaScript, XML, JSON, REST)
High-level scripting languages (e.g., Python, Ruby) and shell scripting
C/C++
SQL
Presentation tools (e.g., PowerPoint)
Discrete mathematics / Cryptography

Essential Duties & Responsibilities

Rapidly develop a thorough understanding of SecureWorks’ service offerings.
Employ strong knowledge of security concepts and practices to proactively identify threats, vulnerabilities, and exploits.
Investigate and analyze new threats, vulnerabilities, and exploits. Includes documenting and developing countermeasures.
Support SOC through responding to escalations and providing training / continuing education.
Assist Product Management and Engineering with requirements, architecture and design for existing and new service lines.
Write technical papers and deliver external and internal presentations introducing new and novel security research.
Support specialized security needs for high-end clients.
Ensure their projects are completed on time and with a high level of quality.
Make recommendations for appropriate development, engineering and corporate processes and procedures.
Assist in continuing to elevate the reputation of the Company to that of the ‘Global Leader in Information Security Services’.

Additional Responsibilities

Act as a core contributor to the Counter Threat Unit.
Be a mentor to SOC Analysts and less knowledgeable members of the technical staff.
Represent the Counter Threat Unit in cross-departmental endeavors.
Answer questions from internal and external clients regarding threats and SecureWorks services.
Contribute to the conception and prototyping of new service initiatives.
Suggest or implement enhancements to existing service lines.
File and track bugs and issues against SecureWorks systems and software to ensure proper operation.
Perform other essential duties as assigned.

Knowledge, Skills, & Abilities

Strong analytical and problem-solving skills.
Strong time management skills, self-directed, ability to thrive in a fast-paced, dynamic environment.
High level of confidence, enthusiasm and energy.
Demonstrate sound judgment, as displayed by previous experience. Be accomplishment/result-oriented.
Exhibit good written and verbal communications skills.
Proven track record with building and maintaining positive working relationships at all levels.
Courage and willingness to challenge conventional wisdom.
Unimpeachable personal and professional integrity.
Experience in public speaking, presentations, interviews.
Limited travel when required by client and company needs.
Ability to quickly automate tasks through custom programming or scripting using high-level scripting languages (e.g., Ruby, Python), PHP and shell scripting.
Ability to create and query databases using SQL.
Ability to participate in private information sharing and analysis programs limited to vetted and trusted members.

Education and Experience:

Three to five years professional experience in information security, security-related IT or software development work, or security research.
A Bachelor of Science degree or greater in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field; or equivalent education and additional professional experience.
A current, industry-recognized or ANSI / ISO-recognized certification (CISSP, GIAC); or the ability to become certified by the end of the calendar year of hiring.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0532 Information Security Specialist (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
.The Information Security Specialist is responsible for the assisting in the development and oversight of the company’s internal security program. Also executes targeted IT audits.

Essential Duties & Responsibilities

Assist the Director of Information Security to develop and maintain the corporate-wide strategy regarding information security and privacy
Responsible for identifying initiatives, and overseeing the implementation in order to build a strong security community across the organization
Participate in the company’s security governance as appropriate
Monitor the operating effectiveness of key controls related to information security
Develop and implement information security awareness training throughout the organization
Lead or assist in investigations of any actual or potential information security violations and manage escalation of security events and in addition, will assist with disciplinary and legal matters associated with such violations as necessary and document and make recommendations to correct or prevent future violations
Perform and maintain risk assessments related to information security.
Conducts targeted IT audits in coordination with the Director of Internal Audit

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent time management, communication, decision-making, presentation, and organizational skills
Extensive experience in network, endpoint, and application security. Thorough knowledge of information security technology, such as firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), vulnerability assessment (VA), virtual private networks (VPNs), cryptography, and anti-malware
Must have well developed change management skills; be effective in working across organizational boundaries to build a case for changes, and to execute on the change plan - from strategy through to ongoing operation and process improvement
Experience in planning and executing IT audits, including delivery of audit reports and recommendations to line of business management
An understanding of security (and integrity) and privacy regulations such as Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act (HIPAA), Gramm-Leach Bliley Act (GLBA), and international privacy laws
Thorough understanding of security and auditing standards such as ISO 27001, Control Objectives for Information and related Technology (COBIT), relevant National Institute of Standards and Technology (NIST) standards, and the PCI Data Security Standard (DSS).

Education and Experience:

CISSP (Certified Information Systems Security Professional), CISA (Certified Information Security Auditor) or CISM (Certified Information Security Manager) certification required.
Bachelor's degree in Computer Science, Information Technology, Business Administration or equivalent experience required.
Minimum 3 years of Information Security and/or IT Audit experience required.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0569 Network/VOIP Engineer (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
We are a fast growing, international, dynamic, high energy, and private technology company looking for a Sr. Network Engineer with proven technical skills. This outstanding candidate will be responsible for all aspects of firewalling, routing, WAN/LAN architecture, network services, and general network perimeter security for all SecureWorks corporate facilities worldwide and major Data Center operations. Incumbent will be responsible for solving real world routing and firewalling challenges in a secure manner and must be comfortable interfacing with internal clients and collaborating with diverse departments with differing needs.

Preferred Technical Experience:

5 to 7 years direct experience required in the management and administration of network infrastructure - routers, switches, load balancers, SSL, etc. - in a high-availability infrastructure on a 24x7x365 basis
5+ years experience with network protocols for routing and access, including but not limited to: BGP, OSPF, RIP, EIGRP, RADIUS, TACACS, STP, etc.
Must have very strong VoIP and IP Telephony experience, including Call Manager 4.0, is a major plus.
Minimum Technical Certification: CCNP certification with 3+ years of solid Cisco VOIP implementation experience.
Advanced configuration knowledge of Nexus 7K and 5K series, Cat 6500, 4500 and ASA Cisco equipment
Ability to design enterprise network routing architectures using protocols such as OSPF, BGP, EIGRP, RIP and static routes.
Excellent knowledge of Quality of Service, TCP/IP, OSI Stack, IPSec, Multicast and load balancing techniques are also essential.
Strong virtualization experience with ESX 3.5 and 4 based systems
Strong knowledge of EMC SAN and fiber channel storage technologies
Provides recommendations on architectural changes and design enhancements to the infrastructure to improve reliably and performance, reduce cost, and anticipate company growth and acquisition.
Maintains detailed knowledge of company network standards and the overall regional and global network environments.
Responsible for configuring and maintaining a pro active Network Monitoring System leveraging existing tools in order to maintain and track Network metrics.
Performs ongoing network fine tuning, upgrades and enhances to optimize Network performance, availability, stability and security.
Conducts analysis of network characteristics, troubleshoots problems and recommends procurement, removals, and modifications to network and system components on Cisco base networks.
Provides advanced network engineering and design in support of enterprise network devices and services.
You must also have excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, sales people, vendors and peers. This is essential to the position.
Certifications (CCNA, CCNP, CCDP, CCIE, JNCIA, JNCIS, JNCIP, JNCIE, etc.) will be accorded appropriate weight in the candidate evaluation process, in the context of prior employment experience and networking environments

Qualifications:

Excellent Cisco Switch, Router, VPN, firewall, and Load Balancing Equipment knowledge
Knowledge of telecom and ISP signaling and routing standards, including MPLS, T1, T3, and Metro Ethernet technologies.
Superior problem-solving and analytical skills
Ability to work under varying degrees of pressure and uncertainty
Ability to demonstrate flexibility by embracing change; adapting communication style to setting; investigating and implementing alternate approaches to resolve difficult problems
Ability to work flexible hours and support night or weekend work as needed
Experience generating documentation for peers and NOC staff
Experience with WAP, and Network Access Control, is highly desired

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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