Careers at SecureWorks

09-0224 Receptionist (Atlanta, GA)

POSITION SUMMARY
Reception and front desk duties covering telephone system, greeting visitors, and various support assistance tasks. Provide Purchasing and Facilities support and coverage for the office(s).

Essential Duties & Responsibilities

Answer all calls courteously and professionally while adhering to employee personal preferences as handling and transferring calls.
Greet all visitors cordially and professionally and assist them with meeting their party.
Keep reception area clean and professional.
Manage conference room schedules and calendars for the Atlanta office.
Sign for and receive package deliveries for other employees.
Manage the Fax machine at the front desk.
Purchase and maintain standard and special-order office supply inventory.
Purchase and maintain inventory for break-room and vending supplies. Call to service vending, break-room, coffee, and any other common area equipment as needed.
Update employee telephone list on the Intranet as personnel changes occur.
Cross train and act as a backup on all Facilities & Logistics/Mailroom responsibilities. Including, but not limited to: the preparation of US Postal Service mail and FedEx shipments, delivering outgoing mail to US Postal Service and FedEx as needed through each day, delivering incoming mail to employee mail bins daily, notifying employees of incoming shipments.
Cross train on handling toner replacements for copiers and printers and place orders to replenish inventory as necessary.
Assist the Purchasing & Facilities Team with various tasks and any other projects as required.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong Customer Service skills sets
Effective verbal and written communication skills
Ability to work independently as well as in a team environment
Ability to prioritize and handle multiple functions and tasks
Good interpersonal skills with the ability to effectively interact with all levels within the organization
Detailed oriented with strong organizational skills and the ability to prioritize and complete projects effectively
Ability to work with all levels of employees in a professional manner

Education and Experience:

Preferred reception experience or administrative assistance experience
2-3 years of customer service experience within an corporate environment preferred
Experience in Microsoft Office Suite
Proficient in Excel applications required
Preferred experience with Visio
Preferred experience with Financial systems

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0034 QA Engineer (Atlanta, GA)

Position Summary
As a Lead Quality Engineer you will be a key member of the engineering team.

You will be responsible to Lead and Coach other engineers.
You will also find, examine, report, and track software defects.
You will utilize your skills in white box, black box, performance type of testing.

We are looking for outstanding engineers to help our team to develop better security products.

Preferred Background Experience: Linux, C, C++, JAVA, MySql

Essential Duties & Responsibilities

Lead from a technical and coaching prospective in leading a subgroup of the QA organization
Design test methodologies captured in test plans and test cases
Learn quickly, and use tools that relates to security testing, functional and performance testing
Maintain and implement software automation

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Passion for being solution oriented
Experience with Unix/Linux or Windows environments and complex software systems
Good communication skills
Enjoys to work on a team with talented people
Few years of technical experience is a plus.

Education & Experience

BS or MS in Computer Science, Statistics, Mathematics, Economics, Psychology/Sociology, Physics, Operations Research

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0391 Security Engineer (Platform Engineering) (Providence, RI)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary

The Security Engineer on the Platform Engineering team is responsible for supporting the 24x7 Security Operations Center (SOC) with advanced technical escalations as well as overseeing the integration of commercially available security products with our people, processes, and SIM technology. The Platform Engineering team serves as the technical authority and product experts for our clients and internal teams.

Essential Duties and Responsibilities

New product or feature evaluation
Level-of-effort assessments
Comprehension of the vendor roadmaps and preserving the overall relationship.
Maintaining centrally managed consoles and critical infrastructure that enables our SOC to manage firewall and intrusion detection devices.
Participate in an on-call rotation

Additional Responsibilities

Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Ensure Security Events are being monitored, acknowledged, and acted upon.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets.
This position is a training ground for the next level of support. The incumbent participates in ongoing training programs to understand our processes, systems and the technologies that we support.
Regularly provide high level proactive technical support including device upgrades, IDS signature revision, VPN configuration, and hot sparing.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.

Education and Experience

4 to 6 years of functional experience
Strong background in network security management, internet firewalls, routing technologies and intrusion detection
Knowledge of trouble ticketing and CRM
Understands the operation of test and analysis equipment such as protocol analyzer, LAN/WAN sniffers, etc.
Thorough understanding of the OSI model
Bachelor’s Degree, or equivalent experience
CISSP, CCSA, CCSE, CCNA, CCNP or other Vendor Security Certification

Knowledge, Skills, and Abilities

Knowledge of firewall and VPN technology such as Check Point, Juniper NetScreen, Sidewinder, SonicWall, Cisco PIX, Fortinet, or knowledge of intrusion detection systems such as SNORT, McAfee, TippingPoint, SourceFire, IBM-ISS Real Secure/Proventia, and Cisco IDS
Knowledge of VPN technology
Working knowledge of PERL and BASH
Knowledge of Unix Operating Systems

Communication and Organization Skills

Excellent written, verbal communication and organizational skills
Ability to read and interpret network diagrams
Strong interpersonal and client service skills
Experience with processes in functional area (i.e. trouble management, fault management, and provisioning
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Handle multiple tasks simultaneously

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0082 Release Manager (Atlanta, GA / Providence, RI)

Position Summary
For this position you will be charged with the execution of software release plans for a variety of concurrent projects.

Essential Duties & Responsibilities

Plan, manage and implement release activities for multiple engineering teams to ensure a smooth rollout from development thru production
Responsible for the build, release and configuration of software, and assist in identifying and resolving conflicts between releases
Create and maintain automated and scalable build scripts/tools that ensure repeatable deployment of releases into multiple environments
Ensure that builds are properly documented and identify changes since last build through Release Notes
Coordinate builds of a release with Quality Assurance, and provide support to Engineering and Quality Assurance
Create and track Key Performance Indicators (KPIs) for release management

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Project management skills to move software through the qualification and release process
Ability to prepare tasks estimates and to provide input to project(s) master schedule
Excellent leadership, problem analysis, troubleshooting, and resolution skills
Excellent verbal and written communication skills
Ability to manage multiple responsibilities
Ability to work independently and as part of a team

Education & Experience

A BS or MS in Computer Science or related experience and a minimum of 3-5 years of experience in a release management capacity in a complex environment
Extensive experience establishing and maintaining build environments, and thorough understanding of software development lifecycle and test processes
Experience with Java, Perl, ANT or Maven

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0573 Trusted Advisor (Atlanta, GA)

Position Summary
Trusted Advisor will provide technical support to SecureWorks Account Management team as needed to support named client list. Duties also include assisting Named Clients with project management for MSS related objectives and delivering quarterly Trusted Advisor presentations to Named Account clients either in person or remotely.

Advises named client contacts on current security trends, risks and vulnerabilities. Provides technical assistance to the Account Management team. Responsibilities also include direct communication with high level executives and security professionals. Responsible for the preparation of quarterly reports to highlight the value of SecureWorks Managed Security Services.

Candidates must possess strong written and verbal communication skills. Significant experience in a network security environment is required for this job, as is account or product management experience. Working knowledge of firewall technologies is desirable; documenting all communications with clients is required. A passion for client service contributes to the employee's overall success in TA role. Ability to work in a team environment with little direction from management.

Essential Duties & Responsibilities

Responsible for acting as Trusted Advisor to a select group of clients as their primary contact.
Maintain intimate knowledge of current security trends and be able to clearly communicate them to our clients.
Provide project management assistance to Named Account Clients.
Work with associated Account Manager to maintain account control and assist with technical escalations.
Provide content for quarterly trusted advisor calls and present to Named Accounts either in person or via teleconference.
Manage difficult client situations in a business manner with an emphasis on client satisfaction.
Document all communications with clients and interdepartmental SecureWorks constituents related to outstanding technical issues.
Keep clients abreast of problem status, set clear expectations, provide timely follow-up to clients, and independently handle challenging client situations on a daily basis. Mentor/coach and or assume responsibility for in extreme client satisfaction circumstances.
Maintain knowledge of outstanding development issues and communicate development roadmap to Named Account clients as appropriate.
Conduct web portal training for Named Account team members.
Participate when needed in internal planning sessions and provide feedback for service enhancements from Named Account client base.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Detailed knowledge of security technologies and trends.
Knowledge of industry regulations and security frameworks such as SOX, PCI, HIPAA, ITIL, ISO 27001, etc.
Security or network technologies consulting experience.
Working knowledge/experience of network systems security principles and applications.
Expert knowledge of client service principles and commitment to client service required.
Check Point CCSE, Juniper Networks JNCIS-FWV or Cisco CCSP or GIAC GCFW preferred.
Work experience with internetworking technologies and protocols including TCP/IP and routers (i.e. Cisco products).
Experience implementing or managing SIEM technologies is a plus.
Expert knowledge of general software and internet applications.
Fundamental understanding of defense in depth strategies.
Ability to apply very good technically oriented concepts to problem solving.
Excellent telephone/client service skills.
Very strong written and verbal communications skills.
Document development and desktop publishing experience is a plus.
Work effectively across functional teams.
Fundamental understanding of security technologies.
Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities.
Comfortable communicating and presenting security concepts to both technical and management client representatives.
Ability to demonstrate client empathy and manage escalated client satisfaction issues and advocate clients' needs while maintaining company position.
Self-starter; ability to motivate others.
Occasional travel to client sites (approximately 25%).

Education & Experience

Bachelor’s degree or equivalent experience (4-6 years) demonstrating very strong client service skills, detailed hands-on technical internetworking expertise, juggling multiple tasks and projects, managing high pressure situations, taking initiative to resolve technical and personnel issues, and promoting a team environment.
Experience in the Managed Security Services field preferred
4-7 years work experience in a technical client service role with increasing job responsibilities.
One to two years experience in a mentoring and/or supervisory role

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0597 Security Consultant (North America)

POSITION SUMMARY
We are looking for an IT risk consultant with strong experience in IT Security and assessments and the ability to travel up to 100%. This individual will be responsible for assessing technical, administrative and physical controls bases on various regulations or standards at the client sites. Ideally, the candidate should have an IT infrastructure or security background with detailed technical skills.

Preferred Technical Experience: Microsoft: XP, 2003, 2000, IIS ,Unix; Solaris and Linux variants,Cryptography and PKI: algorithms, applicability and strength, key management ,Directory services; LDAP, MS AD,802.11 wireless

Essential Duties & Responsibilities

Able to work on multiple projects concurrently, manage time effectively, and require minimal supervision in the execution of a project
Perform network assessments and other client work related to SecureWorks professional services offerings
Document findings and create reports for professional service client both in written and verbal formats.
Ability to perform project tasks with little or no supervision
Contribute a significant piece of a project deliverable
Ability to create detailed, professional documentation to be delivered to client
Able to create and recommend remediation for components of security policies.
Provide specific recommendations for a clients business or technical issues
Understanding of one or more regulatory areas
- NCUA
- GLBA
- HIPAA
- Sarbanes Oxley
- NERC
- ISO 17799
Understanding of specific IT security technologies and processes:
- IP Network architecture and technology, protocols, routing

- Web Applications: ASP, .Net, PHP, JSP and CGI
- Firewalls; configuration and rule maintenance
- Remote access facilities; VPN, RAS, thin-client
- Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, Nikto, GFI
- Latest hacking techniques and counter measures, e.g., DDoS, buffer overflow

Additional Responsibilities

Perform other essential duties as assigned

Skills, Knowledge & Abilities

Must possess excellent written and verbal communication skills
Must possess strong analytical capabilities and have a desire to learn new things
Experience working with complex, sophisticated clients
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized
Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.

Education and Experience:

2 to 3 years of information technology experience preferred. Desired experience should include a foundation in IT security and controls.
Bachelor's degree preferred or , preferably in computer science or information systems or equivalent work experience
While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial.
Technical or professional certifications, such as CISA or CISSP, are a plus
Must be able to travel up to 100%
Experience or knowledge in the following regulations or standards would be a plus:
- NCUA
- GLBA
- HIPAA
- Sarbanes Oxley
- NERC
- ISO 17799
- PCI

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0174 Security Analyst (Atlanta, GA/Chicago,IL/Myrtle Beach, SC)

Security Analysts perform real-time log analysis to provide network and data security for SecureWorks client leveraging SecureWorks’ Sherlock technology platform. Analysts provide excellent client service while evaluating the type and severity of security events by making use of packet analyses, and an in-depth understanding of exploits and vulnerabilities. Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures. Document all client communications. Work in a team environment and monitor the health and wellness of security devices on our client’s networks.

Preferred Technical Experience:

Significant experience with Linux, TCP/IP, UNIX, NT, IP Routing
Firm understanding of regular expressions
Understanding of database structure and queries
Understanding of basic network services, vulnerabilities and attacks
Good knowledge of NDIS platforms, as well as exploits and vulnerabilities

Essential Duties & Responsibilities

Respond to inbound phone and electronic requests for technical assistance with SecureWorks products
Manage all customer situations in a professional manner with emphasis on customer satisfaction
Configuration and troubleshooting of SecureWorks iSensor and associated infrastructure
Assess incident severity and escalate to the next level as needed
Keep customers abreast of changes in status during issue resolution
Set clear expectations and provide timely follow-up to customers as appropriate
Utilize internal guidelines for effective call processing and escalation and client service
Interact with network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

Additional Responsibilities

Must be able to manage customer accounts and confidently communicate technical information to SecureWorks client base
Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks Client networks
Learn prerelease products in the area(s) of support responsibility in order to support them when released
Write technical articles for internal knowledge base
Participate in knowledge sharing with other analysts and develop customer solutions efficiently
Coordinate or participate in individual or tem projects to ensure quality support for our clients
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Must have strong written and verbal communication skills
Customer Service background and good written and verbal communication skills
Cisco Security Agent experience is a plus
Ability to maintain focus while performing in depth log analysis
Attention to detail and great organizational skills
Good interpersonal, and organizational skills, as well as phone and customer service skills

Education and Experience:

Bachelor's Degree or equivalent in Computer/Electrical Engineering or Computer Science or equivalent work experience.
three or more of experience as Network Intrusion Analyst
Experience / Knowledge of Cisco NIDS devices
Experience / Knowledge of Cisco Security Agents, Cisco Pix , ASA or CheckPoint Firewalls desirable
Experience / Knowledge of variety of Intrusion Detection platforms
Experience with VPN, SSL, other encryption methodology / technology a plus

Certifications Desired

CCNA, CCSP, CSPFA Certifications a plus
GIAC, GCIA, GCIH, GCFW, GHTO, GSEC or similar certification desirable

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0469 Security Response Analyst (Providence, RI)

Position Summary

A Security Response Analyst on the Security Response Team aids in the management and monitoring of client intrusion detection devices and log management devices within SecureWorks Managed Security Services (MSS) division. Security Response Analysts are briefed on the latest security threats and vulnerabilities to perform deep network and packet analysis to identify client security breaches. Security Response Analysts will act as a security advocate for a number of well established global enterprise clients through ticket analysis, client schedule calls and policy management.

You will be working in an 24x7x365 operations center environment with other security and networking professionals and will be responsible for addressing emails, scheduling IDS signature platform updates, performing security threat analysis of viruses, bots, and Trojans and working with clients to remediate security related issues.

The requirements for a Security Response Analyst position include a bachelor’s degree program in a relevant field or relevant experience in networking or system administration. Ideal candidates have familiarity with supporting production servers or networks and have a passion and interest for technology as well as desire to learn more about security related platforms and malcode analysis.

Previous experience and exposure to multiple intrusion detection platforms, host log monitoring and application security products are key to success in this position. The work is fast paced and challenging and you will learn a vast amount of network security and practical understanding in a short amount of time.

Positions are on a shift schedule of 1st (8am-4:30pm), 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

Essential Duties & Responsibilities

Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate and respond to CRM tickets for all work and informational requests, handle client complaints, and escalate according to established procedures.
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Coordinate and lead scheduled client security event reviews utilizing both the SecureWorks portal and internal tools to adjust client policies to best meet client security needs
Perform signature updates and policy adjustments within scheduled change windows and document all device configuration updates.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
Ensure Security Events are being monitored, acknowledged, and acted upon with in published SLAs and SLOs.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets
Review of Statistical models and appropriate action analysis with client feedback
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in a intermediate functional capacity.
Intermediate experience with Snort, Sourcefire, ISS, TippingPoint, McAffee, Imperva, LogLogic and ArcSight
CCSA, CCNA, GCIH, GCIH or CEH Certification Preferred
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field
The ability to pick new technology or concepts up very quickly

Education and Experience:

2 to 4 years hands on Systems Administration or Network Security experience
Bachelors degree program in a technical field such as Computer science, Information Technology or Engineering or equivalent work experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0620 Director of Federal Critical Infrastructure Consulting (North America)

Position Summary
Responsible for the company's fee-consulting activities within federally mandated critical infrastructure protection practice areas. Develops critical infrastructure services and consulting programs to maximize client satisfaction and company revenues. Hires and maintains a highly trained staff and ensures adequate staffing and scheduling for client projects. Works closely with security and risk consulting services, finance, sales and marketing managers and executives to develop plans to meet consulting practice area objectives

Essential Duties & Responsibilities

Develops consulting business through the implementation of programs to maximize client satisfaction and company's revenues. Director will have responsibility within a specific range of practices involving consultative, advisory, or technical services.
- Responsible for developing, growing, and maintaining the effectiveness of Director’s practice area operations to ensure positive revenue growth, positive impact on margin, and high client satisfaction.
- Works closely with Executives of Consulting and Sales to set strategic and tactical goals and ensure that the Director’s sales, revenue, and profit quotas are reasonable and are met or exceeded.
- Works closely with strategic partners to develop successful critical infrastructure practice area growth and execution.
- Develops and designs competitive services, methodologies, and deliverables for successfully competing in the marketplace.
- Manages P+L, budget, and forecasting within the practice
- Subject matter expert in the critical infrastructure market segments of: electric utilities, oil and gas, water, and petrochemical.
Oversees the work of consulting teams directly and through consulting managers.
- Directs the setting of practice area objectives, performance standards, and priorities through and with managers.
- Hires and maintains a highly trained staff and ensures adequate staffing for client projects.
- Works as internal subject matter expert for other departments, especially marketing and product management.
Works closely with sales executives and managers to develop plans to meet corporate objectives and provide sales support resources.
- Hires and maintains a highly trained internal staff and external resources to ensure adequate staffing for client projects.
- Helps sales team retain and grow business of existing accounts involving practice area.
- Helps marketing team develop appropriate marketing materials, content development, and public speaking.
- Helps sales team generate new business via opportunity identification, solution design, business cases, etc
- Responsible for staying apprised of Federally mandated practice area requirements for critical infrastructure, and trends that may apply to SecureWorks practice area business.

Additional Responsibilities

Assists in staying apprised of IT security regulatory requirements and trends that may apply to practice.
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent management skills with the ability to effectively direct the organization’s practice and operations to maximize revenues and profits.
Excellent knowledge of and ability to sell critical infrastructure services, and deep knowledge of federal government security consulting markets and services.
Excellent time management, communication, decision-making, presentation, human relations, organization, and problem solving skills.

Education and Experience:

Technical or professional certifications, such as CISA or CISSP, are highly desirable.
Bachelor's degree required, preferably in computer science or information systems.
Must possess excellent written and verbal communication skills, with a proven track record of interacting effectively with management, as well as end-users and technology professionals.
At least 3-5 years of experience working in a professional services environment
At least 3 years with federally mandated critical infrastructure consulting experience

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0644 Senior Training and Development Manager (Atlanta, GA)

Position Summary
Leads and directs a training and development function for to ensure appropriate learning solutions and initiatives are developed and implemented to drive improved performance and organizational business results. Identifies, recommends, develops and directs the implementation of training/development programs and processes to address business objectives. Responsible for the development and implementation of a learning assessment strategy creation for US and global client group to include: components for executive leadership, management and employee development; organizational development; e-learning and education. Incumbent will leverage internal (LMS system) and external resources required to build high-impact programs having measurable benefits.

Drive longer-term programs resulting in strategic talent development and organizational effectiveness. Function will also oversee Succession Planning and Talent Management function for the company. Position requires curricular development and delivery, and administrative oversight for soliciting, enrolling, evaluating, and monitoring participants' progress. Position will also be responsible for Employee Communications function for all HR programs and companywide communications.

Essential Duties & Responsibilities

Develop a Strategic Learning model that meets the education, training and development needs of the company’s strategic goals and objectives.
Development and implementation of training needs assessment and creation of a three-year strategic training plan
Develops business plans, budgets and manages resources for designated training function or training projects.
Directs the design, implementation, administration and maintenance of training software applications, and leads team to train clients in the use of training management and software applications.
Develops and maintains strong vendor and client relationships, and serves as training/development account manager to engage external training vendors as needed and negotiate as needed.
Acts as technical expert to developing staff and others within the organization typically in a specialty area, and may consult or manage the most complex or high-visibility training issues.
Manage Employee Communications for the company including development of employee communications strategy to include: Corporate Newsletter, emails, internet portal content, etc.
Work closely with Director of Human Resources to drive company-wide Succession Planning initiatives.
Stays up-to-date on trends and developments within the functions of training, development, talent management and change management, and content delivery for a global client group.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to effectively lead, coach and develop client group.
Senior level expertise in instructional design methods and training techniques including curriculum design principles and adult leaning theory and blended learning strategies for us and global client group.
Solid knowledge of the organization's practices and procedures, and client group and client's business.
Ability to translate strategic goals into appropriate training and development and quality assurance programs, and to meet and manage the changing priorities of the organization.
Ability to manage a team through the use of group dynamics while encouraging creativity and innovation.
Ability to design and develop training practices and programs to support strategic business goals.
Excellent interpersonal, communication and presentation skills.
Solid influencing, negotiation and facilitation skills with the ability to foster and maintain collaborative relationships with customers, peers subordinates and other members of management
Expert on administering existing training software applications.
Excellent project management, organizing and planning skills.
Must be results oriented.
Knowledge of Microsoft Office Suite as well as other business related software.
Ability to manage and development budget
Strong analytical skills with the ability to work under deadlines
Ability to organize and pay close attention to detail
Organization design and development skills required.

Education & Experience

Completion of a masters degree in Business, Adult Education, Curriculum Development, or related area. Professional designation preferred
10 years of training experience with a successful track record for developing and implementing learning strategies.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0645 Corporate Recruiter (Atlanta, GA)

Position Summary
The successful candidate will join an energetic team in the collaborative development of the HR function in a fast growing, multi-site (US & global) internet security services company. This individual will assume primary responsibility for the recruiting and hiring process for the company including global staffing to include: creating sourcing strategies, strategic plans as it relates to recruiting, vendor management and manage an HR Recruiting Coordinator.

Essential Duties & Responsibilities

Managing all aspects of a recruiting function including: sourcing, employment advertising, applicant data maintenance/flow development, interviewing skills, cost analysis, relocation program management, job descriptions, and development of a strategic plan.
Participate in proactive team efforts to achieve departmental and company staffing goals. Also responsible for temporary placements within the company.
Responsible for all hiring decisions and making sure salary decisions are consistent and in line while partnering with managerial teams through the process.
Maintain, track and coordinate new hire paperwork (references, drug screen, credit check, background check)
Responsible for EEO reporting, developing and communicating Affirmative Action Plans, and companywide diversity efforts.
Responsible for new employee orientation and ensuring understanding of company-wide human resources polices and procedures.
Work with the HR team to develop formalized interview training.
Assist in ensuring that management practices are in compliance with state, federal, global specific to country employment law.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to recognize and support the organization’s preferences and priorities
Able to build and create relationships with outside vendors as needed including contract management and ensuring vendors are compliant with OFFCP requirements.
Results and people oriented with sound judgement and ability to balance other business considerations in a fast paced, rapidly growing environment
Must have solid managerial and coaching skills
Must have ability and presence to communicate with executive level employees
Requires excellent written and verbal communication skills
Strong anayltical skills with the ability to work under tight deadlines
Proficient personal computer skills to produce recruiting metrics and analytics
Excellent customer service skills
Ability to organize and pay attention to details
Multi-tasking and project management abilities critical
Ability to work in a fast paced, time critical environment, a self started with minimal supervison, and the ability to quickly establish business rapports
Flexible and adaptive to quickly changing enviornment
Must have ability and presence to communicate with executive level employees.
Requires strong written and verbal communication skills
Strong analytical skills with the ability to work under deadlines

Education & Experience

Bachelor’s degree preferred
Minimum 7 to 10 years recruitment experience in a corporate environment is a must.
Experience recruiting technical, information technology, or IT Security positions recruiting knowledge is STRONGLY preferred
Knowledge of employment laws, OFFCP & AAP plan compliance
Experience with an automated Applicant Tracking System
PHR/SPHR certification preferred
Extensive knowledge of human resources practices and laws
Excellent project management skills
Advanced proficiency in MS Office Suite
Written and Oral communications skills
Managerial skills
Excellent customer service skills
Ability to organize and pay close attention to detail
Ability to identify, prioritize and execute tasks to meet deadlines. Excellent time management, communications, decision making, presentation, people and organization skills

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0628 Director of Security Analysis (Atlanta, GA/Myrtle Beach,SC/Chicago, IL)

Position Summary
Director of Security Analysis is responsible for a team of Managers and Security Analysts delivering managed security services to SecureWorks Client base from four Security Operations Centers (SOC) on a 24/7 basis. Director of Security Analysis duties include technical and professional development of their staff. Additionally responsible for the establishment of performance metrics and tools to measure effectiveness and optimize service delivery. Duties include frequent verbal and written client communications to the SecureWorks global client base as well as potential clients. The Director of Security Analysis will work closely with Client Services, Engineering, Product Management, Sales, Development, andExecutive teams on strategic initiatives.

Preferred Technical Experience:

Proven experience managing security devices in enterprise environment
Deep technical understanding of computer security concepts and best practices
Strong understanding of packet analysis and regular expressions
Working knowledge of Internet security and current threat landscape
Very strong written and verbal communications skills
Development and implementation of policies and procedures to ensure excellence in service delivery
Experience generating reports to provide Executive view of key metrics

Duties & Responsibilities

Manage and develop a team of 45, including 4 direct reports
Performance management and professional development employees
Oversight of departmental expenditure within established budgets
Establish and maintain appropriate systems for measuring organizational performance
Implement, document, and maintain operational procedures to support the strategic program established by SecureWorks department of internal audit
Consult on long range planning for strategic Corporate growth
Ability to effectively communicate within all levels of the organization, including briefing executive management
Planning and project management of strategic initiatives
Continuous improvement of SOC processes and procedures to facilitate cost effective service delivery
Work closely with Product Management and Development on new product and service specification

Additional Responsibilities

Develop and manage schedules to maximize utilization and optimize performance
Participate in business continuity planning, auditing, and crisis management
Ability to effect change in a matrix organization through teamwork and influence
Support business owners with internal programs as needed
Collaborate with other client facing teams including sales, client services and implementation teams to provide a holistic client experience that grows revenue and delivers exceptional client satisfaction
Assess risks of contract variations to standard service levels

Skills, Knowledge & Abilities

Ability to manage and motivate staff and to effectively manage operations
Demonstrated ability to develop and manage annual budgets
Exceptional project management, organization, and coordination skills
Experience managing and conducting emergency operations across multiple locations
Expert knowledge/experience of network systems security principles and applications
Knowledge of risk management practices, general security methods and approaches

Education and Experience:

Bachelors degree preferred
4-6 years experience in the Managed Security Services field required
4-7 years work experience in a technical network security service role
SANS GIAC GCIA Gold cert preferred
CISSP certification desired

*SecureWorks is an Affirmative Action/Equal Opportunity Employer

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10-0593 Revenue Assurance Manager (Atlanta, GA)

Position Summary
The Revenue Assurance Manager is responsible for ensuring the accuracy of sales orders processed the company’s primary CRM tools, Pivotal and Salesforce.com. This role has a key part in ensuring accurate client billing, sales quota achievement reporting, and proper revenue recognition.

The role reports to the Vice President of Finance within the CFO organization, while working cross-functionally with the Sales, CRM, and Legal teams.

Essential Duties & Responsibilities

Transaction analysis and approval for all order types, including new, additional, renewal, exchange and cancelation orders - direct and channel - in a timely manner
Ability to review contracts to ensure order alignment with any relevant master service agreement; ensure unique terms and conditions are correctly reflected and have required approvals
Calculate gross and net contract values for exchange orders in which a client swaps services
Communicate all details regarding orders which require corrections to the relevant account executive and/or sales operations team
Set installation dates for contracts which have been activated by the field engineering team
Work with CRM team regarding opportunities for order processing improvements and controls
May require interaction with Revenue Accounting team to ensure proper billing of unique transactions
May require work to integrate contract data of acquired companies into existing CRM systems
Serve as back-up to Senior Financial Manager for discount approval process for sales orders
May assists in the development of education and support materials for company’s sales and operations staff related to sales orders

Additional Responsibilities

Assist with other ad hoc analysis and reporting
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Bachelor’s degree in accounting, finance or related field with 3 years of relevant experience in sales operations and/or revenue reporting/management/assurance.
Possess strong working knowledge of Excel and Salesforce.com
Ability to develop rapport/credibility/trust with diverse groups; must be comfortable interacting with senior management
Strong analytical and problem solving skills
Ability to function within tight deadlines
Proven ability to work across functional areas and in virtual teams.
Resourceful with the ability to organize and manage multiple priorities
Acknowledge requests, set expectations and clarify deliverables to meet goals
Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult corporate situations.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Ability to establish credibility and be decisive.
Service oriented, but assertive and persuasive

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0019 Senior Software Engineer (Atlanta, GA)

Position Summary
The Software Engineer/Developer will be a key member of the engineering team, responsible for designing, developing, and testing software in a multi-platform environment using cutting-edge technology. The engineer/developer will work with system administrators, security analysts, and clients to ensure that we produce high quality products that exceed expectations. This is a challenging and also very rewarding position where interesting projects in security are implemented in order to protect our clients from Internet intrusions.

Preferred Experience:

JAVA, J2EE, Linux/UNIX fundamentals, Oracle, MySQL, JSP, XML, MVC frameworks, Tomcat, Apache, CGI, and shell scripting

Essential Duties & Responsibilities

Design and develop software systems and applications
Interface with key stakeholders in Product Management, Operations and Quality Assurance to ensure completion of software projects on time and budget
Participate in developing architecture recommendations.
Troubleshoot infrastructure functionality and performance issues including database interfaces
Provide systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems
Implement web frameworks used to develop enhanced user experience

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Solid technical knowledge of high level programming languages, databases, interfaces, and familiarity with application program development alternatives.
In-depth knowledge of the system development life cycle, and system and application program development technological alternatives.
Proven understanding of state of the art application development support software packages, proficiency in at least one higher level programming language.
Proven solid analytical and problem solving skills.
Strong knowledge of interface design and user centered design methods.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.

Education and Experience:

Applicant must have strong knowledge and skill sets in JAVA
Applicant must have a working understanding of application containers, J2EE services and associated technologies
Applicant must have strong knowledge of Linux/UNIX fundamentals and be well versed in relational databases.
Strong technical knowledge and understanding of distributed systems
The applicant must also be project oriented and able to work with minimal day-to-day direction.
Information security knowledge is preferred
The applicant must be highly motivated and willing to take on projects under deadline.
Experience in building high quality and high performance system
Bachelors degree in Computer Science, or related discipline, or equivalent work experience
Typically a minimum of three years of systems analysis and application program development

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0293 Inside Sales Representative (Atlanta, GA)

POSITION SUMMARY
The Inside Sales role has responsibility for conducting outbound market contact activities positioning Managed Security and Professional Consulting services to small and large enterprises. The Inside Sales Representative provides front end sales activities including initiating prospect relationships, creating further interest and driving value driven conversations with SecureWorks Direct Sales team.

Essential Duties & Responsibilities

Initiate, maintain and master on-going relationships with each prospect on the basis that each communication provides value to the prospect.
Understand prospect’s business and information security environment.
Articulate clearly a technical acumen and understanding to each prospect.
Intuitively and proactively understand prospect concerns and facilitate escalation to the appropriate Direct Sales team resources.
Position and match Secureworks capabilities to each prospect business driver and challenges.
Perceived as a prospect advocate/peer to ensure all potential service objectives will be addressed and met.
Enable a positive sales experience with all prospects.
Meet and exceed monthly qualified lead quota of 16 qualified leads.
Grow revenues for assigned territory by identifying potential Managed Security Services and Professional Services opportunities.

Additional Responsibilities

Communicate effectively and establish win/win partnership with assigned territory Direct Sales Representative to drive new business revenues.
Identify referral partners and prospects and coordinate communication to direct and channel sales team.
Maintain, update and follow established sales processes for customer relationship tools for each prospect interaction.

Knowledge, Skills, & Abilities

Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult one-on-one situations.
High energy level, with ever present resolve to bring best effort on a daily basis.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Ability to accept and provide constructive recommendations with team members.
Openness and ability to adjust sales and communication processes.
Resourceful and well organized.
Ability to establish credibility and be decisive.
Service oriented, but assertive and persuasive.

Education and Experience:

Minimum of 2 years experience in direct sales/inside sales/lead generation and/or college graduate with desire for career in professional sales.
Strong ability and awareness to grasp complex, sophisticated solution service sales processes and position effectively to prospects.
Ability, passion and desire to conduct outbound telephone activities on an everyday basis.
Team oriented with ability to thrive and add to a competitive, energy filled environment.
Persistence and willingness to learn and adapt on a daily basis.
Bachelor degree or higher.
Must be available to work in Atlanta, GA.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0238 Facilities Specialist (Atlanta, GA)

Position Summary
Responsible for the general facility services to maintain the efficiency, functionality, appearance, and safety of the office environment. Maintain the integrity of the mailroom, including but not limited to receiving, distribution, and processing logistics of all incoming and outgoing mail and package shipments (domestic and international).

Essential Duties & Responsibilities

Receive, secure, and distribute incoming mail and shipments and/or call end user for pick-up. Coordinate with the mail provider for inbound and outbound shipments (domestic and international). Utilize the mail provider’s software program for shipping processes and records program, including tracking lost or late packages.
Establish delivery guidelines with carriers and couriers of delivery time frames. Responsible for personal availability during these times and creating/establishing process and procedures for back-up.
Process outgoing mail and shipments domestic and international. Organize and distribute to employee mail bins twice a day. Contact employees to pick-up shipments as received.
Perform Receiving function in Great Plains system (match receipt to invoice and purchase order) and add additional information as required, such as serial numbers, etc.
Coordinate and consolidate outbound mail into one daily package for each SecureWorks location.
Order and maintain adequate quantities of packaging and shipping materials, including all express mail supplies. Oversee and replenish postage meter. Call for maintenance service and supplies as needed.
Daily pick-up of Post office Box mail.
Responsible for maintaining the functionality, safety, and appearance of all common areas, including the breakroom and coffee stations to ensure tidiness (clean refrigerators, microwaves, coffee pots, run dishwasher, etc.).
Stock and maintain, and assist in purchasing various supplies throughout the office (breakroom supplies, office supplies, stationery supplies, copy paper, etc.).
Maintain offsite storage records and coordinate services for all departmental requirements.
Monitor vending machines for inventory and supplies, call for service when required.
Perform miscellaneous office repairs and other various services.
Move equipment, furniture, boxes, and other items as necessary.

Additional Responsibilities

Cross train with other Purchasing & Facilities positions and fulfill their position as needed.
Perform other tasks, projects, and responsibilities as required.

Skills, Knowledge & Abilities

Must be capable of lifting and moving 50 lb. packages/boxes unassisted and up to 100lbs. with a hand truck. Must be capable of unloading trucks with multiple boxes at heavy weights.
Must be capable of using tools and performing various services around the office.

High energy level and flexible with the ability to prioritize and multi-task.
Good communication skills.
Ability to recognize and support the organization’s preferences and priorities.

Education and Experience:

Prefer previous experience in facilities
Must be proficient in Microsoft office Excel, Outlook, Word, Visio, and Powerpoint.
Prefer experience in Microsoft Great Plains system.
Ability to learn and utilize new software and other database management systems as required.
.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0145 Senior Security Consultant - Risk & Compliance (North America)

POSITION SUMMARY
We are looking for a Senior IT risk consultant with strong experience in IT Security assessments/Compliance and the ability to travel up to 80%. This individual will be responsible for assessing technical, administrative and physical controls bases on various regulations or standards at the client sites. Ideally, the candidate should have an IT infrastructure and security background with detailed technical skills.

This individual will also be responsible for improving and assisting management in developing new service areas. This individual will be assigned direct reports where he/she will be overseeing their projects.

Essential Duties & Responsibilities

Able to work on multiple projects concurrently, manage time effectively, and require minimal supervision in the execution of a project
Perform network assessments and other client work related to SecureWorks professional services offerings
Document findings and create reports for professional service client both in written and verbal formats.
Ability to perform project tasks with little or no supervision
Contribute a significant piece of a project deliverable
Ability to create detailed, professional documentation to be delivered to client
Able to create and recommend remediation for components of security policies.
Provide specific recommendations for a clients business or technical issues
Experienced with the following regulations and frameworks:
- GLBA
- PCI
- HIPAA
- FISMA
- Sarbanes Oxley
- NERC
- ISO 17799, 27001, 27002
- CIP
Understanding of specific IT security technologies and processes:
- IP Network architecture and technology, protocols, routing
- Web Applications: ASP, .Net, PHP, JSP and CGI
- Data Management; Sybase; Oracle; MySQL;MS SQL Server; Storage Area Networks
- Firewalls; configuration and rule maintenance
- Remote access facilities; VPN, RAS, thin-client
- Vulnerability and general security analysis tools; e g. nmap, Nessus, Ethereal, Nikto, GFI
- Latest hacking techniques and counter measures, e.g., DDoS, buffer overflow attacks, worms Experience of following technologies is highly desirable

Additional Responsibilities

Perform other essential duties as assigned

Skills, Knowledge & Abilities

Must possess excellent w
Good written and verbal communication skills
Must possess strong analytical capabilities and have a desire to learn new things
Experience working with complex, sophisticated clients
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities. Resourceful and Well Organized
Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations.
Strong project management skills
Strong networking and negotiating skills
Able to work on multiple projects concurrently, manage time effectively, and require minimal supervision in the execution of a project.
Must possess strong analytical capabilities and have a desire to learn new things.

Education and Experience:

5 to 10 years of IT security and Compliance experience required.
Bachelor's degree required, preferably in computer science or information systems.
While experience in a number of IT disciplines may provide a solid framework for this position, hands-on results from performing IT risk assessments, information security consulting or IT audits are most beneficial.
Technical or professional certifications, such as CISA or CISSP, are a plus
Must be able to travel up to 100%
Experience in the following regulations and Frameworks:
- FISMA
- PCI
- GLBA
- HIPAA
- Sarbanes Oxley
- NERC/CIP
- ISO 17799
- NIST

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0380 Security Response Analyst (Providence, RI)

Position Summary

Positions are on a shift schedule of 1st (8am-4:30pm), 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

Essential Duties & Responsibilities

Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate and respond to CRM tickets for all work and informational requests, handle client complaints, and escalate according to established procedures.
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Coordinate and lead scheduled client security event reviews utilizing both the SecureWorks portal and internal tools to adjust client policies to best meet client security needs
Perform signature updates and policy adjustments within scheduled change windows and document all device configuration updates.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
Ensure Security Events are being monitored, acknowledged, and acted upon with in published SLAs and SLOs.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets
Review of Statistical models and appropriate action analysis with client feedback
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in a intermediate functional capacity.
Intermediate experience with Snort, Sourcefire, ISS, TippingPoint, McAffee, Imperva, LogLogic and ArcSight
CCSA, CCNA, GCIH, GCIH or CEH Certification Preferred
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field
The ability to pick new technology or concepts up very quickly

Education and Experience:

2 to 4 years hands on Systems Administration or Network Security experience
Bachelors degree program in a technical field such as Computer science, Information Technology or Engineering or equivalent work experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0477 Security Response Specialist (Providence, RI)

Position Summary

A Security Response Specialist on the Security Response Team aids in the management and monitoring of client intrusion detection devices and log management devices within SecureWorks Managed Security Services (MSS) division. Security Response Specialists are briefed on the latest security threats and vulnerabilities to perform deep network and packet analysis to identify client security breaches. Security Response Specialists will act as a security advocate for a number of well established global enterprise clients.

The requirements for a Security Response Specialist position include a bachelors degree program in a relevant field or relevant experience in networking or system administration. Ideal candidates have familiarity with supporting production servers or networks and have a passion and interest for technology as well as desire to learn more about security related platforms and malcode analysis.

Within 6-12 months period, you will be exposed to and become competent with at least three intrusion detection platforms and a multitude of attack toolkits and software vulnerabilities. The work is fast paced and challenging and you will learn a vast amount of network security and practical understanding in a short amount of time.

Positions are on a shift schedule of 1st (8am-4:30pm), 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

Essential Duties & Responsibilities

Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate and respond to CRM tickets for all work and informational requests, handle client complaints, and escalate according to established procedures.
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
Ensure Security Events are being monitored, acknowledged, and acted upon with in published SLAs and SLOs.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets
Review of Statistical models and appropriate action analysis with client feedback
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in a functional capacity.
CCSA, CCNA, GCIH, GCIH or CEH Certification Preferred
Networking experience and understanding in the following:
Basic routing principles and networking fundamentals
Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
Command line interfaces
Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field
The ability to pick new technology or concepts up very quickly

Education and Experience:

1 to 3 years hands on Systems Administration or Network Security experience
Bachelors degree program in a technical field such as Computer science, Information Technology or Engineering or equivalent work experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0403 Product Development Manager (Atlanta, GA)

POSITION SUMMARY

This is a mid-level position reporting to the Vice President of Product Management. This position involves responsibility for defining new service lines as well as managing exisitng service lines. It is a highly visible position with enhanced opportunity for career growth.

In this role, you will drive product strategy and planning for your services and will lead the matrix team responsible for delivering these service lines. Your focus will be to work with the VP of Product Management and the Chief Marketing Officer to develop a compelling vision for your service and to execute, measure, and adjust the strategy accordingly. You must have experience in security technologies, enterprise and commercial markets, and ideally managed services. You would use your client input, market knowledge, and experience to define product plans and product requirements for services that will be highly competitive in the market and can be delivered efficiently through our Security Operations Center.

Essential Duties & Responsibilities

Leverage a deep understanding of clients, the market, competition, and environment to create a winning product strategy and plan.
Create and communicate coherent short and long term visions for products and services.
Create and communicate coherent short and long term roadmaps for products and services.
Create organizational alignment around product goals, initiatives, and priorities.
Periodically create and advocate business plans for new product and service offerings.
Periodically create and analyze cost/benefit scenarios for product and service initiatives.
Create and advocate business-cases justifying bundles of new features and functionality for a services.
Review and prioritize enhancement requests.
Review and prioritize bugs.
Manage relationships with major stakeholders and internal business partners.
Create and maintain an environment of transparency, accountability, and success with internal and external stakeholders and partners.

Additional Responsibilities

Evangelize products internally and externally.
Be a knowledge resource to the company reading the market, competition, and environment.
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong leadership skills create/acquire a vision and align others around it.
Management skills necessary to manage self and others to completion of initiatives.
Analytic skills necessary create and analyze business cases and cost/benefit scenarios.
Communication skills necessary to reach a wide variety of perspectives represented by different internal groups.
Deep market knowledge, specifically managed services and/or security services and in-the-cloud (ITC) business models.
High-level technical understanding of security services and how they may be delivered.

Education and Experience:

4 plus years of business leadership, product management, or product development and launch experience required.
Bachelors degree required.
Managed service or security services experience highly desirable.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0636 Marketing Manager - Email & Metrics (Atlanta, GA)

Position Summary
The Marketing Manager – Email and Metrics is responsible for SWRX’s most important outbound communications medium (email) and for tracking and reporting the results of marketing programs. The MM is the primary owner and manager of SWRX’s lead management automation tool, which integrates with Salesforce.com, stores our prospect data, and is used for sending email and managing all campaigns. The MM is a subject matter expert on email marketing and manages the lists for each email wave. Reporting of marketing campaign performance is critical to successful marketing and the MM owns reporting, using the LMA tool. The MM will provide regularly scheduled reports on results, costs, cost per inquiry, results by target market, results vs. plan, etc., as will provide other reports as needed. The MM will also work closely with the Interactive Marketing Manager to ensure that our Website is properly set up to capture lead information from visitors driven by our campaigns.

Essential Duties & Responsibilities

Be a subject matter expert on SecureWorks’ lead management automation tool or tools
Metrics -- Be responsible for reporting on all campaigns and demand gen programs to allow SWRX marketing to understand and manage demand gen activities for optimal results and optimal cost effectiveness
Manage the setting up and sending of emails to prospects and current clients (creating lists
Interact with LMA vendor or vendors to ensure optimal performance of the tools. Ensure that we understand and implement best practices
Work with the Salesforce.com development team at SWRX and with the database manager on SWRX sales team on reporting issues, data quality issues, application integration with Salesforce.com
Work with Interactive Marketing Manager on set up of online forms and any coordination/integration activities between LMA tool and Web Content Management System
Serve as main contact with Sales re: data issues
Support the Director of Marketing Programs in any way needed
Responsible for getting optimal performance and results from the LMA tool
Manage details of lead scoring system

Additional Responsibilities

Perform other essential duties as assigned

Education & Experience

At least one to two years experience working extensively with a LMA tool like Eloqua, Engage B2B, Manticore.
Strong experience managing email campaigns
Demonstrated experience with reporting and metrics

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0313 Business Development Manager - West Coast (West Coast)

POSITION SUMMARY
The Business Development Manager (BDM) has responsibility for prospecting and closing new business in an assigned region focusing on enterprise accounts. With the support of Sales Engineering and Inside Sales, the BDM will utilize a consultative sales approach to map SecureWorks service offerings to the clients’ needs.

Essential Duties & Responsibilities

Prospect and sell into Enterprise accounts in assigned region
The candidate must be a strong sales "hunter".
Deliver on-line and face-to-face presentations highlighting SecureWorks capabilities.
Effectively map SecureWorks solutions to meet prospects needs.
Maintain and update customer relationship tools for each prospect interaction
Ability to sell in a direct and channel mode

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Knowledgeable about security vendors, technologies, industry regulations and business drivers.
Excellent communications and interpersonal skills with high energy level
Aggressive self-starter, results- and success- oriented with the ability to follow through on commitments.
Proven solid analytical and problem solving skills
Proactively establish and maintain effective working team relationships with all departments
Prefer (but not required) experience selling security services or complex security software such as SIEM technologies.

Education and Experience:

Bachelor degree preferred
Minimum of 5 years experience in direct sales/account management in technology, information security or managed service industry.
Strong technical acumen, i.e. broad experience in information security systems or technology preferred
Experience working with complex, sophisticated Enterprise Clients
Advanced negotiation, communication, writing and organization skills

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0634Product Marketing Manager - Managed Security Services (Atlanta, GA)

Position Summary
The SecureWorks Product Marketing Manager – Managed Security Services position is a full-time role within the SecureWorks Product Marketing team. The Product Marketing Manager’s responsibilities include developing messaging for SecureWorks’ Managed Security Services, understanding target buyers, creating and managing content, and supporting sales and marketing initiatives.

SecureWorks Product Marketing Manager is expected to be capable of managing tasks and functions with limited supervision and providing input to processes with an eye toward improved productivity.

Preferred Technical Experience:

Familiar with Microsoft Outlook, Excel, PowerPoint, Word, Internet browsers (Internet Explorer, Mozilla/Firefox, etc.)
Understanding of network and information security technologies (Firewalls, Intrusion Detection and Prevention, Security Information Management, etc.)
Understanding of regulatory compliance and security standards (PCI, HIPAA, GLBA, ISO 27001, etc.)

Essential Duties & Responsibilities

Take ownership of and troubleshoot tickets generated by the monitoring system. Evaluate market needs and buyers for Managed Security Services
Develop effective messaging for Managed Security Services
Support content needs for marketing assets
Provide standardized content to support sales and marketing
Support training of sales staff and channel partners
Production Operations

Additional Responsibilities

Perform other essential duties as assigned
Work with others as needed to support product marketing initiatives

Knowledge, Skills, & Abilities

Strong written and verbal communications skills
Team player with strong work ethic and eagerness to learn
Comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized
Can work effectively with peers, management and internal and external business partners, prospects and clients
High technical aptitude. Understands information security and can learn about our services, technology and market requirements with minimal instruction
Process driven. Seeks continuous improvement of work processes to increase quality and productivity
Ability to travel ~20% of the time

Education and Experience:

Bachelors degree (or equivalent) in marketing, English, technology, journalism, communications, computer science or engineering required
2+ year product marketing experience preferred
Pragmatic Marketing training preferred
Information security knowledge and industry experience preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0635 Product Marketing Manager - Security & Risk Consulting (Atlanta, GA)

Position Summary
The SecureWorks Product Marketing Manager – Security and Risk Consulting position is a full-time role within the SecureWorks Product Marketing team. The Product Marketing Manager’s responsibilities include developing messaging for SecureWorks’ Security and Risk Consulting services, understanding target buyers, creating and managing content, and supporting sales and marketing initiatives.

SecureWorks Product Marketing Manager is expected to be capable of managing tasks and functions with limited supervision and providing input to processes with an eye toward improved productivity.

Preferred Technical Experience:

Familiar with Microsoft Outlook, Excel, PowerPoint, Word, Internet browsers (Internet Explorer, Mozilla/Firefox, etc.)
Understanding of network and information security technologies (Firewalls, Intrusion Detection and Prevention, Security Information Management, etc.)
Understanding of regulatory compliance and security standards (PCI, HIPAA, GLBA, ISO 27001, etc.)

Essential Duties & Responsibilities

Evaluate market needs and buyers for Security and Risk Consulting services
Develop effective messaging for Security and Risk Consulting services
Support content needs for marketing assets
Provide standardized content to support sales and marketing
Support training of sales staff and channel partners

Additional Responsibilities

Perform other essential duties as assigned
Work with others as needed to support product marketing initiatives

Knowledge, Skills, & Abilities

Strong written and verbal communications skills
Team player with strong work ethic and eagerness to learn
Comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized
Can work effectively with peers, management and internal and external business partners, prospects and clients
High technical aptitude. Understands information security and can learn about our services, technology and market requirements with minimal instruction
Process driven. Seeks continuous improvement of work processes to increase quality and productivity
Ability to travel ~20% of the time

Education and Experience:

Bachelors degree (or equivalent) in marketing, English, technology, journalism, communications, computer science or engineering required
2+ year product marketing experience preferred
Pragmatic Marketing training preferred
Information security knowledge and industry experience preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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Sales Support Specialist - PART TIME (Atlanta, GA)

POSITION SUMMARY
The SecureWorks Sales Support Specialist role is an entry-level role within the SecureWorks Sales Team. The position is part-time, averaging 16-24 hours a week. Sales Support Specialist responsibilities include collecting, preparing and assisting with the importing of prospect data into our CRM system. Creating reports and editing data within the CRM system. SecureWorks Sales Support Specialists are expected to be capable of managing tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency.

Preferred Technical Experience:

Knowledge of Relational Database including structure, data normalization, data formatting, Excel including formulas.
Familiar with Microsoft Outlook, Word, CRM software will be helpful.

Essential Duties & Responsibilities

Collect data on prospects from various locations.
Convert prospect data into a useful common format.
Cleanse incoming prospect data of duplicates and invalid data as needed.
Perform regular scans on CRM data and ensure data quality is maintained.
Work with team to identify data integrity issues.
Assist sales team with creating target reports.
Support the sales team with data verification requests
Work with outside vendors to ensure company goals and values are met
Work with Sales, Marketing and others to support sales team initiatives

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

High energy level, comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized.
Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.
Strong analytical and problem solving skills.
Strong written and verbal communications skills.
Experience with Excel formulas and SQL
Team player with strong work ethic and eagerness to learn
Knowledge of other PC software programs including Microsoft Office

Education and Experience:

Substantial course work toward a Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required
At least 2 years of experience in related field

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0462 Security Analyst - Device Management (Providence, RI)

Position Summary
A security analyst on the Device Management team manages customer Firewalls, Intrusion Detection Devices and Authentication Services. SecureWorks supports a number of well established Fortune 500 and global enterprise customers.

Within 6-12 months you will be exposed to and become competent with at least three firewall platforms and a multitude of real world troubleshooting scenarios. The work is fast paced and challenging and you will learn a vast amount of network security and practical understanding in a short amount of time.

Open positions at this time are 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

We are a 24/7 operations center supporting a global customer base, so extra consideration is given for candidates who have a flexible schedule and can work off shifts such as evenings, nights, and weekends.
.

Essential Duties & Responsibilities

You will be working in an operations center environment with other security and networking professionals and will be responsible for addressing emails, making firewall rule changes, and working with customers troubleshooting network and security related issues.

Analysts are required to answer inbound calls and emails from technical customers (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address the customer’s request or issue.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Customer orientated, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field.
The ability to quickly pick up new technology or concepts

Education and Experience

The requirements for a Security Analyst position include a bachelor’s degree, or relevant experience in networking, system administration or firewall management. Ideal candidates have familiarity with supporting production servers or networks and have a passion and interest for technology as well as desire to learn more about security related platforms and infrastructure.
Experience with a variety of operating systems, such as Windows/Linux/Unix
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services
- ARP/NAT
- Command line interfaces
Security/Firewall experience with one or more firewall platform
- IPTABLES, CheckPoint, Cisco PIX, Juniper NetScreen, Sidewinder, Proventia
Scripting/Programming: PERL, BASH, PHP, Python, LISP, C++
Database: Oracle, PostgreSQL, MySQL
Linux Application Administration: Apache, Sendmail/Postfix, SSH, FTP, Linux/Unix Administration: Installations, upgrades, package/system/user management

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0632 Device Management Engineer (Atlanta, GA/Chicago, IL)

Position Summary
SecureWorks is hiring Device Management Engineers in multiple locations, including Chicago, IL (Western Suburbs), Atlanta, GA, and Myrtle Beach, SC. The position is part of the Device Management Team within one of SecureWorks Security Operations Centers (SOCs). Periodic on-call duties are required.

Essential Duties & Responsibilities

Configuring and Troubleshooting all of the listed technologies
Maintaining all of the listed technologies (including upgrades, patches, signature updates, etc.)
Minor scripting (bash/perl) as required

Additional Responsibilities

Perform other essential duties as assigned

Technical Skills

Linux
SecureWorks IPS (called iSensor)
Cisco Firewall and IPS
CheckPoint Firewall and IPS
Juniper (Netscreen) Firewall and IPS
Sourcefire IDS/IPS
Snort IDS
TippingPoint IPS
ISS
Rapid7 Scanning Architecture
Imperva Web Application Firewall (WAF)
Cisco CSA Host-based IPS

Knowledge, Skills, & Abilities

Dedication to Client Service
Passion for learning and security
Significant attention to detail
Solid logical problem-solving skills
Confident, Comfortable phone presence
Excellent written and verbal communication skills
Expert-level knowledge of networking
Intermediate/Advanced-level knowledge of Linux
Solid understanding of Firewall, IDS, and IPS technologies
Periodic on-call duties

Education and Experience:

Experience with listed technologies a significant plus
SANS/GIAC Certifications (especially GCFW, GCIA, and GCIH) a significant plus
Cisco/CheckPoint/Juniper Certifications a plus
Bachelor’s Degree or higher in Computer/Electrical Engineering a plus

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0631 Corporate Buyer (Atlanta, GA)

Position Summary
Negotiate and administer vendor contracts, agreements and purchase orders. Maintain the Vendor Management Program, Contracts, Purchase Orders, and other Purchasing & Facility reports. Assist Management with maintaining the effectiveness, efficiency, and safety of the office work environment companywide.

Essential Duties & Responsibilities

Negotiate, administer, and maintain vendor contracts, agreements, and purchase orders. Leverage national account supplier agreements companywide to maximize cost savings and overall value (costs, service, quality) for non-technology products and services, including but not limited to travel (travel agency, hotel, car rental, airfare), American Express corporate card program, marketing agreements, the Company Store, furniture, leasehold improvements, office supplies and equipment, printed forms, stationery and business cards, vending, coffee, and break room supplies, and any other product and service requirements.
Maintain Great Plains purchasing system and processes, including creating purchase orders, shipping logistics, receiving and matching of purchase orders for payment.
Develop and maintain purchasing reports for management perusal (including but not limited to Purchasing Summary, Cost Savings Report, Facilities HelpDesk Report, Space Planning/Facility Reports, Supplier Diversity Reports, Vendor Management/Contract spreadsheet, Leased Equipment Spreadsheet, Real Estate Portfolio Report, etc.).
Develop and maintain reports and information regarding Supplier Diversity, Buy American Act, and any other Government and Client contract requirements. Distribute reports and information as required.
Maintain Space plans and facility reports companywide to strategically plan for growth.
Manage the purchase order process for client requirements in an accurate, timely and efficient manner as required (currently in Pivotal). Purchases are usually for firewalls, maintenance, and/or Qualys PCI products.
Maintain contract files to manage notification and expirations dates, as well as, other pertinent information.
Maintain the Vendor Management Program, including gathering critical supplier information and maintaining data spreadsheet and files (electronic and hard copy) for audit.
Assist Management with updating and maintaining Business Continuity Recovery Plan (BCRP) as needed.
Assist Management with updating and maintaining policies and procedures as required.
Update and maintain the Purchasing & Facilities Training Manual to cover all positions and aspects of the Department.
Communicate and provide efficient and polite customer service to all SecureWorks, and affiliate personnel and associates, including the communication of product and service information, pricing and delivery times.
Cross train and responsible for acting as complete back-up to all other Purchasing & Facility positions.
Completes other required tasks and special projects accurately and on-time as needed.
As business objectives shift, workloads between Purchasing & Facility positions may be adjusted to balance workloads.
Perform other essential duties as assigned.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to negotiate contracts and purchase orders to maximize cost savings and other value-ad services.
Excellent verbal and written communications skills with the ability to converse with all levels of personnel.
Must be very organized and detail-oriented.
Must have excellent prioritizing skills, the ability to handle multiple projects simultaneously, as well as problem solving skills and the use of initiative to finalize tasks.
Excellent interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Multi-tasking and project management capabilities are essential.
Ability to recognize and support the organization's preferences and priorities.
Self-directed, self-motivated and capable of working with little supervision. Good reasoning abilities. Sound judgment.
Ability to establish credibility and be decisive.

Education and Experience

Prefer 4 year bachelor degree and 5 years of business experience in a purchasing or similar role, preferably in an IT industry environment.
Experience required in negotiation and execution of national agreements.
Must be proficient in MS Word, Excel, PowerPoint, and Visio
Prefer experience with the MS Great Plains financial system.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0235 Senior Financial Analyst (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leaders Quadrant of Gartners Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY
Under the direction of the VP of Finance, the Senior Financial Analyst is responsible for creating and maintaining standard financial reports and metrics on a monthly / quarterly basis, as well perform ad hoc financial analysis. These reports define the companys current financial and operational position and project short and long term results. This information should arm upper management with information to help make sound business decisions and lead to the ultimate success of the company.

Essential Duties & Responsibilities

Assist in annual Budgeting process providing analytical support and preparation of Income Statement, Balance Sheet and Cash Flow
Maintain 18 month rolling forecast/projection of financial statements
Develop and maintain Operations metric reporting
Provide monthly Budget to Actual variance analysis
Study and understand business drivers and trends thru analyzing historical data
Provide reporting and analysis to managers on departmental performance
Help identify business risk and opportunities
Provide reporting and analysis support for Investor Relations activities

Additional Responsibilities

Assist with other ad hoc analysis and reporting
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong analytical and problem solving skills
Strong written and oral communication skills
Strive to add value, build efficiency and improve accuracy and reliability of information
Ability to build open trustworthy relationships with team and department leaders
Sensitive to deadlines and strive to deliver quality information timely
Strive to not only deliver information but build audience knowledge to use the information
Acknowledge requests, set expectations and clarify deliverables to meet goals
Strive to keep a positive attitude and maintain team focus
Sensitivity to confidential information
Ability to organize and manage multiple priorities

Education and Experience:

BS or BA in Accounting, Finance or related fields is required; MBA preferred
Minimum of five years of relevant work experience
Proficient to advanced in Excel and other Microsoft Office applications
Knowledge and experience using a general ledger system with Great Plains preferred
Proficient in use of query tools to pull data from financial system FRX a plus

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0608 Security Researcher (Atlanta, GA)

POSITION SUMMARY
The Security Researcher supports the SecureWorks Counter Threat Unit by playing a critical role in protecting our clients from being compromised. The Security Researcher will analyze and respond to emerging threats and rapidly develop and vet countermeasures for our service lines. The Security Researcher is a major team contributor, a mentor to less knowledgeable members of the technical staff, a trusted professional among the security research community, and a public representative of SecureWorks.

Preferred Technical Experience:

Modern attack architectures and security tools
Reverse engineering tools (e.g., debuggers, disassemblers)
Assembly language / shell code
Microsoft Windows internals
Linux administration
TCP/IP networking
Web protocols (e.g., HTTP, SOAP, WS-*)
Web technologies (e.g., HTML, JavaScript, XML, JSON, REST)
High-level scripting languages (e.g., Python, Ruby) and shell scripting
C/C++
SQL
Presentation tools (e.g., PowerPoint)
Discrete mathematics / Cryptography

Essential Duties & Responsibilities

Rapidly develop a thorough understanding of SecureWorks’ service offerings.
Employ strong knowledge of security concepts and practices to proactively identify threats, vulnerabilities, and exploits.
Investigate and analyze new threats, vulnerabilities, and exploits. Includes documenting and developing countermeasures.
Support SOC through responding to escalations and providing training / continuing education.
Assist Product Management and Engineering with requirements, architecture and design for existing and new service lines.
Write technical papers and deliver external and internal presentations introducing new and novel security research.
Support specialized security needs for high-end clients.
Ensure their projects are completed on time and with a high level of quality.
Make recommendations for appropriate development, engineering and corporate processes and procedures.
Assist in continuing to elevate the reputation of the Company to that of the ‘Global Leader in Information Security Services’.

Additional Responsibilities

Act as a core contributor to the Counter Threat Unit.
Be a mentor to SOC Analysts and less knowledgeable members of the technical staff.
Represent the Counter Threat Unit in cross-departmental endeavors.
Answer questions from internal and external clients regarding threats and SecureWorks services.
Contribute to the conception and prototyping of new service initiatives.
Suggest or implement enhancements to existing service lines.
File and track bugs and issues against SecureWorks systems and software to ensure proper operation.
Perform other essential duties as assigned.

Knowledge, Skills, & Abilities

Strong analytical and problem-solving skills.
Strong time management skills, self-directed, ability to thrive in a fast-paced, dynamic environment.
High level of confidence, enthusiasm and energy.
Demonstrate sound judgment, as displayed by previous experience. Be accomplishment/result-oriented.
Exhibit good written and verbal communications skills.
Proven track record with building and maintaining positive working relationships at all levels.
Courage and willingness to challenge conventional wisdom.
Unimpeachable personal and professional integrity.
Experience in public speaking, presentations, interviews.
Limited travel when required by client and company needs.
Ability to quickly automate tasks through custom programming or scripting using high-level scripting languages (e.g., Ruby, Python), PHP and shell scripting.
Ability to create and query databases using SQL.
Ability to participate in private information sharing and analysis programs limited to vetted and trusted members.

Education and Experience:

Three to five years professional experience in information security, security-related IT or software development work, or security research.
A Bachelor of Science degree or greater in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field; or equivalent education and additional professional experience.
A current, industry-recognized or ANSI / ISO-recognized certification (CISSP, GIAC); or the ability to become certified by the end of the calendar year of hiring.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0559 Global Account Manager (North America)

POSITION SUMMARY
The Global Account Manager (GAM) has responsibility for prospecting and closing new business in an assigned target list of Fortune 600 Accounts. With the support of Sales Engineering and Inside Sales, the GAM will utilize a consultative sales approach to map SecureWorks service offerings to the clients’ needs.

Essential Duties & Responsibilities

Prospect and sell into assigned Fortune accounts
The candidate must be a strong sales "hunter" with a consultative, solution-based approach.
Ability to sell at all levels within an organization.
Deliver on-line and face-to-face presentations highlighting SecureWorks capabilities.
Effectively map SecureWorks solutions to meet prospects needs.

Maintain and update customer relationship tools for each prospect interaction
Ability to sell in a direct and channel model

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong track record of identifying, working and closing large, complex solution sales.
Excellent communications and interpersonal skills with high energy level
Aggressive self-starter, results- and success- oriented with the ability to follow through on commitments.
Solid analytical and problem solving skills
Proactively establish and maintain effective working team relationships with all departments
Prefer (but not required) experience selling security services or complex security software such as SIEM technologies.
Knowledgeable about security vendors, technologies, industry regulations and business drivers.

Education and Experience:

Bachelor degree required, Masters degree preferred
Minimum of 10 years experience in direct sales/account management in technology, consulting, information security or managed service industry.
Strong technical acumen, i.e. broad experience in information security systems or technology preferred
Experience working with complex, sophisticated Enterprise Clients
Background in large strategic outsourcing deals preferred, for example someone who has sold for EDS, Perot, Accenture, IBM etc.
Advanced negotiation, communication, writing and organization skills
Track record of over-quota performance and significant C-Level executive contacts.

Preferred Locations:

Atlanta, GA
Dallas, TX
Chicago, IL
San Francisco, CA
Los Angeles, CA

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0532 Information Security Specialist (Atlanta, GA)

Position Summary
.The Information Security Specialist is responsible for the assisting in the development and oversight of the company’s internal security program. Also executes targeted IT audits.

Essential Duties & Responsibilities

Assist the Director of Information Security to develop and maintain the corporate-wide strategy regarding information security and privacy
Responsible for identifying initiatives, and overseeing the implementation in order to build a strong security community across the organization
Participate in the company’s security governance as appropriate
Monitor the operating effectiveness of key controls related to information security
Develop and implement information security awareness training throughout the organization
Lead or assist in investigations of any actual or potential information security violations and manage escalation of security events and in addition, will assist with disciplinary and legal matters associated with such violations as necessary and document and make recommendations to correct or prevent future violations
Perform and maintain risk assessments related to information security.
Conducts targeted IT audits in coordination with the Director of Internal Audit

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent time management, communication, decision-making, presentation, and organizational skills
Extensive experience in network, endpoint, and application security. Thorough knowledge of information security technology, such as firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), vulnerability assessment (VA), virtual private networks (VPNs), cryptography, and anti-malware
Must have well developed change management skills; be effective in working across organizational boundaries to build a case for changes, and to execute on the change plan - from strategy through to ongoing operation and process improvement
Experience in planning and executing IT audits, including delivery of audit reports and recommendations to line of business management
An understanding of security (and integrity) and privacy regulations such as Sarbanes-Oxley Act, Health Insurance Portability and Accountability Act (HIPAA), Gramm-Leach Bliley Act (GLBA), and international privacy laws
Thorough understanding of security and auditing standards such as ISO 27001, Control Objectives for Information and related Technology (COBIT), relevant National Institute of Standards and Technology (NIST) standards, and the PCI Data Security Standard (DSS).

Education and Experience:

CISSP (Certified Information Systems Security Professional), CISA (Certified Information Security Auditor) or CISM (Certified Information Security Manager) certification required.
Bachelor's degree in Computer Science, Information Technology, Business Administration or equivalent experience required.
Minimum 3 years of Information Security and/or IT Audit experience required.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0512 Senior Software Engineer (Atlanta, GA)

Preferred Experience:

JAVA, J2EE, Linux/UNIX fundamentals, Oracle, MySQL, JSP, XML, MVC frameworks, Tomcat, Apache, CGI, and shell scripting

Essential Duties & Responsibilities

Design and develop software systems and applications
Interface with key stakeholders in Product Management, Operations and Quality Assurance to ensure completion of software projects on time and budget
Participate in developing architecture recommendations.
Troubleshoot infrastructure functionality and performance issues including database interfaces
Provide systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems
Implement web frameworks used to develop enhanced user experience

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Solid technical knowledge of high level programming languages, databases, interfaces, and familiarity with application program development alternatives.
In-depth knowledge of the system development life cycle, and system and application program development technological alternatives.
Proven understanding of state of the art application development support software packages, proficiency in at least one higher level programming language.
Proven solid analytical and problem solving skills.
Strong knowledge of interface design and user centered design methods.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.

Education and Experience:

Applicant must have strong knowledge and skill sets in JAVA
Applicant must have a working understanding of application containers, J2EE services and associated technologies
Applicant must have strong knowledge of Linux/UNIX fundamentals and be well versed in relational databases.
Strong technical knowledge and understanding of distributed systems
The applicant must also be project oriented and able to work with minimal day-to-day direction.
Information security knowledge is preferred
The applicant must be highly motivated and willing to take on projects under deadline.
Experience in building high quality and high performance system
Bachelors degree in Computer Science, or related discipline, or equivalent work experience
Typically a minimum of five years of systems analysis and application program development

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0569 Network Engineer (Atlanta, GA)

The Network Engineer position will be responsible for all aspects of firewalling, routing, WAN/LAN architecture, network services, and general network perimeter security for all SecureWorks corporate facilities and major Data Center operations. Incumbent will be responsible for solving real world routing and firewalling challenges in a secure manner. Incumbent must be comfortable interfacing with internal customers and collaborating with diverse departments with differing needs.

Preferred Technical Experience:

This position will require a working knowledge of routers, firewalls, hubs, switches, network interfaces and all other types of network gear. Additionally, a good working knowledge of BGP, EIGRP, OSPF, HSRP, RIP (all versions), IPSEC, GRE VPN technologies, VLAN trunking and VoIP are preferred. Position will also require basic knowledge of telecom and ISP signaling and routing standards, including T1, T3, MPLS, and Metro Ethernet technologies.

Essential Duties & Responsibilities

Install/Configure all new Network hardware, systems, and software.
Install, configure, and maintain network services, equipment and devices.
Troubleshoot network, switching, firewall, server and application network transport issues.
Oversee and monitor overall network security.
Documents network problems and resolution for future reference.
Monitors system performance and implements performance tuning.
Plan and support LAN, firewalling and computing infrastructure
Plan and support WAN site-to-site connectivity.
Provide support for the VPN remote access solutions.
Provide support for Web Proxy, inline IPS and Sniffer systems.
Provide support for network services including DNS, DHCP, SNMP, HTTP, and HTTPS..
Provide second tier network support to internal entities.
Observance and understanding of Corporate Network Security guidelines
Support, patching and remediation in response to security flaws.
Knowledge of Data Center Operations and associated physical wiring.

Additional Responsibilities

Perform other essential Network Management duties as assigned.

Knowledge, Skills, & Abilities

Strong analytical and troubleshooting abilities.
Excellent knowledge of OSI Stack, TCP/IP, QoS, and Networking essentials.
Time-management skills
Excellent interpersonal and communication skills
Ability to use technical presentation tools/software for documentation and design.
UNIX/Linux (Especially Red Hat Linux) administration knowledge desired
Some Knowledge of information security and information security tools (IDS, IPS, Vulnerability scanning, cryptography) a plus.
Some competence with generic UNIX services (Apache, SSH, sendmail, DNS, DHCP, POP/IMAP)
Knowledge of Fiber channel SAN technologies a plus.
Scripting skills and Open Source Network tools knowledge a plus.
Experience with WAP, and Network Access Control, is highly desired.
Experience with ITIL practices a plus.
Ability to work with diverse and geographically dispersed team
Ability to travel 10% of the time.
Ability to work under existing federally-established privacy and security guidelines and regulations
Ability to lift and manipulate up to 50 lb. in working with rack mounts and production-class hardware

Education and Experience:

Bachelors CS/IT degree or equivalent Network Engineering experience
At least 5 years direct experience in Network Engineering field.
Current certifications desirable: CCNA, CCNP, CNE, CCIE, CISSP.
Desired Systems experience with the following vendor equipment: Cisco, F5, Unix, Linux (Red Hat), Microsoft, Brocade and Juniper.
Cisco product experience desired with: ASA Firewalls, Routers, Catalyst switches.
Experience with Load Balancing technologies a plus.
Experience with FreeBSD firewalls a plus, but not required.
Experience working under multiple projects simultaneously
Experience with enterprise system monitoring
Experience working under established Security Compliance guidelines.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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Careers at SecureWorks

09-0224 Receptionist (Atlanta, GA)

09-0034 QA Engineer (Atlanta, GA)

09-0391 Security Engineer (Platform Engineering) (Providence, RI)

09-0082 Release Manager (Atlanta, GA / Providence, RI)

09-0573 Trusted Advisor (Atlanta, GA)

09-0597 Security Consultant (North America)

09-0174 Security Analyst (Atlanta, GA/Chicago,IL/Myrtle Beach, SC)

09-0469 Security Response Analyst (Providence, RI)

10-0620 Director of Federal Critical Infrastructure Consulting (North America)

10-0644 Senior Training and Development Manager (Atlanta, GA)

10-0645 Corporate Recruiter (Atlanta, GA)

10-0628 Director of Security Analysis (Atlanta, GA/Myrtle Beach,SC/Chicago, IL)

10-0593 Revenue Assurance Manager (Atlanta, GA)

09-0019 Senior Software Engineer (Atlanta, GA)

09-0293 Inside Sales Representative (Atlanta, GA)

09-0238 Facilities Specialist (Atlanta, GA)

09-0145 Senior Security Consultant - Risk & Compliance (North America)

09-0380 Security Response Analyst (Providence, RI)

09-0477 Security Response Specialist (Providence, RI)

09-0403 Product Development Manager (Atlanta, GA)

10-0636 Marketing Manager - Email & Metrics (Atlanta, GA)

09-0313 Business Development Manager - West Coast (West Coast)

09-0634Product Marketing Manager - Managed Security Services (Atlanta, GA)

09-0635 Product Marketing Manager - Security & Risk Consulting (Atlanta, GA)

Sales Support Specialist - PART TIME (Atlanta, GA)

09-0462 Security Analyst - Device Management (Providence, RI)

09-0632 Device Management Engineer (Atlanta, GA/Chicago, IL)

09-0631 Corporate Buyer (Atlanta, GA)

10-0235 Senior Financial Analyst (Atlanta, GA)

09-0608 Security Researcher (Atlanta, GA)

09-0559 Global Account Manager (North America)

09-0532 Information Security Specialist (Atlanta, GA)

09-0512 Senior Software Engineer (Atlanta, GA)

09-0569 Network Engineer (Atlanta, GA)

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