Crisis Communications in a Data Breach Response Plan

Communication tips and techniques to help you in the event of a data breach

What You Will Learn:

The hidden costs of a data breach that a crisis communications plan can help mitigate
How to test and refine your plan
10 vital questions to ask when crafting a crisis communications plan

Crisis communication – in the form of a carefully architected and tested plan that goes beyond an organization’s security and IT groups to include all relevant business units – is essential to mitigate the impact of a data breach.

The ultimate goal of a crisis communications program is to define the steps that an organization must take to convey appropriate information to every affected stakeholder – both internal and external. Effective crisis communications can be challenging for security professionals accustomed to speaking in technical rather than business language; the need to communicate these complex issues in business terms may compound such challenges.

Nevertheless, information security is clearly more than just an IT issue; it’s a business imperative that requires a proactive approach to anticipating key issues, crafting responses, and mitigating cost and risk.

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We generate around 2 billion events each month. With Secureworks, we are able to crunch down that number to 20-30 high fidelity alerts — and that makes my team's job much easier.

Sunil Saale, Head of Cyber and Information Security, Minter Ellison

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Jerry Ryan, VP of IT, We Florida Financial

Why Secureworks?

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.