Taegis ManagedXDR delivers 24x7 managed detection and response. Download our free eBook on MDR Done Right to learn how we help customers defend effectively against cyber threats.
Taegis Titan Improves Security Outcomes and Saves 50% Compared to In-House SIEM with Taegis ManagedXDRMike Rue, Firma Director of I.T. Infrastructure and Operations, is a Secureworks Taegis Titan By: Stacy Leidwinger, VP of Portfolio Marketing
Detecting cyber threats often requires looking for patterns, and when technology can manage this task for you, the productivity gains are clear. That’s why machine learning and automation capabilities were a must-have in a cybersecurity solution for Mike Rue, Director of I.T. Infrastructure and Operations at Firma, a global payments specialist.
He elected to bring in Taegis™ ManagedXDR because of the combination of security analytics and human intelligence to not only defend his organization against cyber risks but also maximize his existing investments and scale his own security operations.
These collective efforts are part of what makes Rue a Secureworks® Taegis Titan.
Q1: Why did you turn to Managed Detection and Response (MDR) to help you with your security needs?
A1: With no dedicated security staff, we lacked the time and resources to gain clear insight and visibility into the security of our infrastructure. We were looking at the time to procure a SIEM tool and hire a full-time security manager to manage it. But once we learned about the advantages of MDR through Secureworks Taegis ManagedXDR, the need for an in-house resource and SIEM solution was eliminated, cutting our costs in half.
By using Taegis ManagedXDR, we could quickly drill down into the details of alerts and use the software to help inform director-level leadership about the current security risk and alerts we were acting on.
Q2: What value do you get from the management capabilities of Taegis ManagedXDR?
A2: First, Secureworks stands out above others because of its analytics paired with human expertise. Within that, the managed service has critical components for us that include:
- Monthly threat hunts conducted by security experts
- Quarterly security-based success reviews
- Incident response hours, should an issue occur
Q3: How has Secureworks Taegis ManagedXDR helped you to highlight Firma’s security workload and challenges to director-level leadership?
A3: Not long after it was installed, I did a demo of the software for leadership to show them just how many alerts were being generated, how much data was going through our infrastructure, and how much we were having to monitor in our environment. It helped them really understand what we were trying to achieve with the engagement of the platform.
Q4: Overall, how has your experience been partnering with Secureworks for managed detection and response?
A4: The decision to use Taegis ManagedXDR saved us money, increased security productivity, and enabled me to help the rest of the organization understand the specifics of what the security function handles. The experience has been overwhelmingly positive. I have trouble finding any faults, and new features mean it’s constantly improving. It’s one of the best decisions we’ve made in a long time.