Firewall Management

SecureWorks' Managed Firewall service provides full lifecycle management of your firewall and gateway appliances from initial planning and deployment to ongoing tuning and configuration updates. Leveraging our proprietary Sherlock Security Management Platform, our certified security experts provide proactive co-management and real-time security event monitoring and response across your firewall infrastructure to ensure optimum protection of your IT assets.

Our Managed Firewall service is provided in an unlimited and unmetered fashion with no limits placed on configuration changes, policy requests, help desk tickets and support from our expert SOC staff. Our experienced security professionals serve as an extension of your security team, providing recommendations and expert guidance as needed at no additional cost to your organization.

SecureWorks' Managed Firewall Service provides 24x7x365 proactive administration of your firewall infrastructure. SecureWorks' certified security experts will perform all activities necessary to keep these devices operating at peak performance including:

• Site assessments
• Firewall policy design, equipment installation and configuration
• Log and event monitoring
• Performance monitoring and management
• Comprehensive reporting and emergency response

Delivered in a flexible co-managed approach where you retain ownership and administrative access to your devices, SecureWorks' Managed Firewall service integrates tightly with your existing security program to provide unmatched, tailored protection for your environment. SecureWorks manages all market leading firewall technologies including Cisco, Check Point and Juniper. Our experts hold certifications from leading vendors and have deep experience managing these technologies in enterprise environments. This enables your team to make the right technology choices, while allowing us to support your current and future firewall infrastructure.

Service Features

• Site review, planning and firewall implementation
• Unlimited policy and rule set changes
• Proactive administration and maintenance
• Performance and availability management
• Strategic network planning
• 24x7x365 real-time security event management by certified experts
• Unlimited and unmetered expert support and recommendations
• On-demand security and compliance reports via the SecureWorks Portal

As part of our Managed Network IDS/IPS service, logs and events from managed IDS/IPS appliances are thoroughly analyzed in real-time to identify and assess threats to your enterprise. The Sherlock Security Management Platform correlates IDS/IPS events with security activity from firewalls, network infrastructure, servers, applications and other data sources across your environment as well as vulnerability scanning data and threat intelligence from our Counter Threat Unit^SM, providing our certified security analysts with the full context surrounding potential threats. Using this context, our experts eliminate false positives and identify the real security incidents that need your attention.

When an incident is identified, SecureWorks' analysts immediately assess the threat and escalate to the appropriate contacts within your enterprise. Once escalated, our professionals provide detailed recommendations and work directly with your staff to fully mitigate the threat and protect your IT assets as part of the unlimited and unmetered support we provide at no additional cost.