Incident Response Retainer Service
Accelerate your ability to respond to a major security breach
When your organization is under attack, rapid and thorough response is essential to minimizing the threat and safeguarding critical systems and data. Time compounds the problam and any delay or inefficiency will only increase the damage and losses from a security breach.
Through the Dell SecureWorks Incident Response Retainer service, our security experts provide emergency incident response services within minutes of a reported security breach. We reduce your time to respond to an incident and improve the overall effectiveness of your response. Our experts work to contain the breach, mitigate the threat and protect your assets. As a result, we minimize the duration and impact to your organization from an active security breach.
With Dell SecureWorks, you can:
- Minimizes the duration and impact of a security breach
- Guarantee availability of Incident Response security consultants during a crisis
- Get immediate response from Incident Response experts when a security breach occurs
- Have security consultants onsite in as little as 24 hours
- Eliminate costly delays due to procurement processes and required contract approvals
- Use unused retainer hours to heighten the capabilities of your security response team
Engage emergency incident response services at the first sign of a breach
Time is of the essence during a security incident. How quickly and thoroughly your organization responds significantly affects the breadth scope and total cost of an attack. Swift and expert response will limit the scope of an incident and minimize its impact. Unfortunately, many organizations attempt to resolve a major security breach on their own to no avail before they call in a partner to assist them with their emergency response. 
The Dell SecureWorks Incident Response Retainer service engages to protect your systems, networks and assets within minutes of a reported security breach. As a result, the Incident Response Retainer service significantly reduces the “Time to Resolution” for a security breach and lowers its overall duration and impact.
Dell SecureWorks can be onsite in as little as 24 to 36 hours from the time of notification.
Available service options
Incident Response Retainer services are available in the following service levels:
IR Standard Retainer | IR Marquee Retainer | |
Contiguous US SLA | 36 hours | 24 hours |
International SLA | 48 hours unless Visa required | 48 hours unless Visa required |
Incident Surveillance | No | Yes |
Dedicated Primary/ | No | Yes |
Escalation | Security Operations Center | Direct phone to IR Handlers |
Options for | Standard incident response services | Standard and advanced incident response services |
Contact Dell SecureWorks for a further discussion on how we might be able to help with your specialized security needs.
Other services
Based on your interest in our Incident Response Retainer services, you might also be interested in:
Additional information resources
Visit the Advanced Threat Resource Center for videos, white papers, articles and other resources on targeted threats and Advanced Persistent Threats.
