Enhanced MSS Integration Services

Optimize and Accelerate Your Integration with Dell SecureWorks Managed Security Services

Every Managed Security Services (MSS) implementation is different, especially in complex enterprise environments.

Dell SecureWorks’ Enhanced MSS Integration Services help Managed Security Services customers obtain maximum value from their security program as quickly as possible. By aligning our solution with your internal processes, mapping your assets and defining their criticality in the Dell SecureWorks Customer Portal and creating customized reports, you can gain improved visibility into your security program and have the Dell SecureWorks solution providing more value, faster.

A security and risk consultant will work side by side with your team and the Dell SecureWorks implementation team to develop implementation priorities and best strategies for your organization. They perform a variety of tasks to maximize your investment in Managed Security Services, providing expert guidance and significantly reducing the time and effort your IT staff needs to spend on service and process integration.

Enhanced MSS Integration Services help you:

Unify your program management

Leveraging Enhanced MSS Integration Services, a security and risk consultant serves as project manager for implementation and integration processes. The resident consultant tracks all workflows and outstanding tasks in a single place, with a view of what needs to be accomplished by both your team and the Dell SecureWorks implementation team. This consolidated view of remaining work effort decreases implementation time and gives stakeholders a clear picture of exactly where the project stands.

Streamline operational processes

New MSS customers often are overwhelmed by the amount of new information available to them. The consultant can help your team understand this volume of information and create a plan for consuming it. They will assist in integrating the data into your current processes and make recommendations for enhancements,  maximizing the value of your MSS investment.

Enhance the flexibility of service delivery

The Dell SecureWorks Security and Risk Consulting team is comprised of highly experienced information security professionals possessing a wide and deep range of expertise. While serving as an onsite resource, their knowledge, skills and abilities are at your disposal to perform a wide variety of information security related tasks. Integration services are tailored to the specific needs of your security team and implementation.

Perform accurate asset classification and mapping

In order to present a clear picture of your organization’s security posture, it is imperative to identify, classify and assign criticality to each device in your environment. Populating this data into the Dell SecureWorks Customer Portal enables your team to report on trends by asset or asset group, and identify the potential impact of any threats, vulnerabilities or risks associated with those assets. Populating assets into the Customer Portal provides valuable context to Dell SecureWorks’ security analysts when investigating a security event in your environment, allowing the analysts to provide more relevant and accurate alerts.

The resident security consultant can manage tasks associated with this process, allowing your team to focus on more strategic security issues and core daily activities. Whether your organization already has asset classification and criticality documented, or is just beginning this process, our security and risk consultants can help ease the burden and ensure the process is completed properly as soon as service delivery begins.

Customize reporting to match your needs

The Dell SecureWorks Customer Portal provides hundreds of prebuilt security and compliance reports. Our consultants can provide expert guidance on which reports will best fit the needs of your organization, and configure all requirements so reporting is streamlined.
While the prebuilt reports will fill most customers’ needs, some organizations desire custom reporting for specific scenarios. Our consultants can create custom reports that can be generated on demand or scheduled for recurring delivery to appropriate stakeholders. Having an expert on hand simplifies creating custom reports and allows your team to focus on the bigger picture.

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