Information technology is vital for today’s retailers. Online ecommerce retailers, traditional brick-and-mortar stores, restaurants and other retailers have deployed a wide array of technologies, from online shopping to supply chain management to integrated point-of-sale systems, in order to provide consumers with goods and services in a fashion that meets their demands for convenience, value and choice.
While retailers have always been a favorite target of fraudsters and criminals, the threats they now face have expanded into new vectors made available by today’s technology. Not only have the threats changed, but the objective has shifted as well. Today, attackers are after personal information such as credit card numbers, social security numbers, PINs, as well as sensitive company information that can be used or sold to the highest bidders.
Recent highly publicized disclosures have revealed that well-organized hackers are targeting retailers for the confidential customer information they transmit, process and store. In many cases, the breaches have resulted in the disclosure of hundreds of thousands of credit card numbers and other personal information used for identity theft. After a breach, companies experience significant financial losses due to fines, lawsuits and unbudgeted expenses (such as notification costs). The damage to a retailer’s reputation is also costly with companies experiencing customer losses of 8 to 10 percent following a security breach, according to Forrester Research, Inc. While there have been no definitive measurements of revenue lost as a result of a breach (recent Forrester estimates range from $90 to $305 per record), it is clear that protecting sensitive customer information is essential to a retailer’s reputation and bottom line.
Dell SecureWorks has a 24x7 staff of security experts who are exclusively focused on researching the security landscape, analyzing information that we see across our customer base, and rapidly implementing countermeasures, such as intrusion prevention signatures and updates to policies, rule sets, and configurations. We are watching your network 24 hours a day, seven days a week with certified security analysts. We are using the most sophisticated tools available to detect and prevent attacks anywhere in your environment. In addition, our Security Operations Centers are available to you around the clock to provide consultation to further your understanding of your security environment.
Dell SecureWorks provides comprehensive compliance reporting that makes it easy for you to map regulations to controls and ultimately to evidence of executing those controls. We use key metrics in our database to support controls with real information about when security reports were reviewed, when changes were made, how often you were attacked, etc. Our reports have been used successfully by organizations to pass thousands of audits since Dell SecureWorks was founded.
Developed by American Express, Discover, JCB, MasterCard and Visa, the Payment Card Industry Data Security Standard is a set of 12 requirements that provide a framework for protecting cardholder information. All merchants that store, process or transmit credit card numbers, including retailers, are required to comply with the PCI DSS.
Dell SecureWorks offers a full breadth of services to help retailers comply with PCI DSS. Dell SecureWorks is a PCI approved scanning vendor and Qualified Security Assessor (QSA), as well as a provider of a wide range of security services used by organizations to maintain PCI compliance and support security. Our services provide effective controls necessary to protect cardholder information and comprehensive reporting that makes it easy for you to demonstrate compliance.
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